-Supervise 60+ employees managing ten Premium Guest Suites to ensure a premium guest experience.-Coordinates staffing, and resources needed to accommodate the needs of guests.-Accommodate special occasions for guests in a supportive and hospitable manner.-Direct point of contact in resolving any guest or client complaints or grievances.

-Communicate effectively to help elevate the guest experience in a premium club.-Volunteer for outside events to engage with fans and create new fan experiences.-Greet, check-in, and anticipate the needs of prominent guests.-Generate knowledge of ballpark policies to ensure safety of all guests and employees.

-Executed social media strategies resulting in a 30% increase in traffic to all social medias.-Established an appealing business website to further credibility and brand knowledge for customers.-Construct AD campaigns that drive significant website traffic and generating leads.

-Supervise 35+ employees with evaluations of staff performance among execution of daily tasks.-Leads In-Service training of lifeguard staff to ensure that the lifeguard staff is properly trained toperform any water rescue techniques or First Aid or CPR if necessary.-Communicative with customers regarding pool policies, procedures, programs, and fees.

-Provided exceptional customer experience, cultivating customer relationships.-Delivered on company's sales plan and company objectives.

-Provided premier customer service, including greeting customers and answering their questions.-Accepted payments and provided change when appropriate.-Managed cash and other forms of tender accurately.