Lowell Solicitors were a leading firm in consumer debt litigation and a pioneer in providing highly efficient, data driven, litigation and enforcement services at scale. Lowell Solicitors Limited has since been restructured into Overdales Legal Limited.• Production of end to end designs bringing together Business stakeholders, internal & external SMEs, technical teams. • Analysis and prioritisation of change requests, defining key outcomes, benefit and delivery complexity. • Elicitation, documentation and analysis of business requirements.• Production of core artefacts such as process models, customer journeys and strategy maps • Plan timelines for delivery of small and project change, manage dependencies and track delivery. Achievements: • Spearheaded project to investigate, analyse, define and implement, from scratch, new business and technical capability to issue enforcement on behalf of clients. Creating a new revenue stream and introducing a key market offering. • Far reaching work as part of a project team to segregate entire business from shared CRM system and database and its migration onto a new platform. • Re engineered the sending of automated notifications, applications and request to the court across a 1.5 million active cases.

• Leading improvement projects and initiatives utilising Lean Six-Sigma methodology. • Facilitating operational change workshops and initiatives to drive improvements and reduce risks. • Modelling business processes and value streams. • Undertaking root cause, data and process analysis to support change and issue resolution. • Defining customer & client requirements, CTQs and develop benefit cases/benefit measurement plans. Achievements:• Reduced manual effort across core litigation processes, enabling reallocation of several FTE to value adding activities.• Increased process conformity and reduced defect rate, enabling the removal or automation of several monitoring processes.