Jack Michael

Jack Michael Email and Phone Number

Operations Account Manager @ Accenture
dublin, dublin, ireland
Jack Michael's Location
San Francisco Bay Area, United States
About Jack Michael

Hello, I'm a young professional with 10 years of combined experience in account management, customer service, help desk, data entry, management and payroll. Seeking full-time employment at a company that I can call home.

Jack Michael's Current Company Details
Accenture

Accenture

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Operations Account Manager
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Jack Michael Work Experience Details
  • Accenture
    Operational Account Manager
    Accenture Jul 2018 - Present
    -Primary account contact for Warner, HBO, Turner and Sony-Fill gaps in product knowledge for client support reps-Monitor and delegate staffing of various operational workflows-Identify and resolve problems with said workflows-Develop and delegate new needed workflows-Tracked quarterly targets for getting catalogue titles live-Identified and resolve client pain points-Track new film and TV releases and troubleshoot any technical issues-Check titles for quality assurance
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  • Bcforward
    Subject Matter Expert
    Bcforward Oct 2017 - Jul 2018
    San Jose, California, United States
    -Led shifts in fast paced call center environment-Monitor and delegate phone, chat, and email queues-Balance breaks and lunches in tight schedule windows for 40 employees-Fill gaps in product knowledge for all agents-Take call and chat escalations to provide excellent service-Troubleshooting for all devices and operating systems
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  • Proctoru, A Meazure Learning Company
    Floor Manager
    Proctoru, A Meazure Learning Company Sep 2013 - Sep 2017
    Livermore, California, United States
    -Led shifts in fast paced call center environment-Monitor and delegate phone, chat, and email queues-Balance breaks and lunches in tight schedule windows for 40 employees-Fill gaps in product knowledge for all agents-Take call and chat escalations to provide excellent service-Troubleshooting for all devices and operating systems
    View
  • Motion Devices Engineering
    Chief Financial Officer
    Motion Devices Engineering Oct 2010 - Sep 2013
    Tracy, California, United States
    During my time as CFO I was responsible for Accounts receivable, accounts payable, payroll, company taxes, advertisement and web management.
    View

Jack Michael Education Details

Frequently Asked Questions about Jack Michael

What company does Jack Michael work for?

Jack Michael works for Accenture

What is Jack Michael's role at the current company?

Jack Michael's current role is Operations Account Manager.

What schools did Jack Michael attend?

Jack Michael attended Las Positas College, Merrill F West High School.

Who are Jack Michael's colleagues?

Jack Michael's colleagues are Joe Stoddard, Saikumar Vallepu, Omey Jadhav, Cii-Ascmpro, Shrinkhla Yadav, Dharmendra Singh Jatav, Irene Di Giorgio, Sangeetha Gadi.

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