An exceptional I.T professional with over five years of B2B and B2C experience.Key Skills:• Excellent account manager• Refined organisational, planning and decision-making abilities• Strong numeric and analytical abilities – capable of spotting trends and identifying root causes to problems• Desire for continuous improvement - able to analyse, improve and create business processes and workflows• Broad understanding of IT systems, infrastructure and… Show more An exceptional I.T professional with over five years of B2B and B2C experience.Key Skills:• Excellent account manager• Refined organisational, planning and decision-making abilities• Strong numeric and analytical abilities – capable of spotting trends and identifying root causes to problems• Desire for continuous improvement - able to analyse, improve and create business processes and workflows• Broad understanding of IT systems, infrastructure and hardware• Basic front-end HTML development Key Qualities• Determined and hard working – not happy until the job is done• Conscientious, well organised, punctual – able to self-manage, prioritise, delegate and assign as required• Good attention to detail• Flexible and adaptive team worker – readily shares information and experience for the benefit of others Show less

Serving customers face to face and by telephone, scheduling appointments and ensuring customers are regularly informed of progress and associated costs.Diagnosing and fixing both software and hardware problems.Negotiating and obtaining the best possible prices and deals with current suppliers. Making new contacts of potential suppliers to constantly ensure the best possible deals in a fast moving environment.Sales of computers, associated hardware and assorted computer products both… Show more Serving customers face to face and by telephone, scheduling appointments and ensuring customers are regularly informed of progress and associated costs.Diagnosing and fixing both software and hardware problems.Negotiating and obtaining the best possible prices and deals with current suppliers. Making new contacts of potential suppliers to constantly ensure the best possible deals in a fast moving environment.Sales of computers, associated hardware and assorted computer products both directly to the customer and also through design of promotional literature and front of house displays.Dealing with and taking the necessary steps to address customer complaints and dissatisfaction.Servicing machines and ensuring computers are running optimally before returning to the customer Show less

Worked to achieve level 3 IT apprenticeship, this entailed learning about server configuration and standard Microsoft products both client and server.As part of CompTIA A+ I learnt to design and configure networks within a business environment. This also included sourcing and costing networking equipment, hardware and associated software.Ran first line simulations to try and achieve first time fix and where this was not possible we assigned incidents into resolver groups and monitored… Show more Worked to achieve level 3 IT apprenticeship, this entailed learning about server configuration and standard Microsoft products both client and server.As part of CompTIA A+ I learnt to design and configure networks within a business environment. This also included sourcing and costing networking equipment, hardware and associated software.Ran first line simulations to try and achieve first time fix and where this was not possible we assigned incidents into resolver groups and monitored them closely to assure service levels were met. Show less