Opening and servicing of accounts within Santander Universities Division. Based at the University of Hertfordshire

Coaching and development of a team of sales advisors. Meeting FCA regulatory requirements through observations, outcome testing and customer contacts. Responsible for 13 sections of branch targets including packaged bank accounts and savings. Dealing with regulations around packaged bank accounts and insurances.

Coaching and development of a team of sales advisors. Meeting FCA regulatory requirements through observations, outcome testing and customer contacts. Responsible for 13 sections of branch targets including packaged bank accounts and savings. Dealing with regulations around packaged bank accounts and insurances.

Dealing with customer service queries. Coaching and developing a team of customer advisors. Cash handling of large amounts of money and dealing with loading and servicing of ATM machines.