General Manager for Sportsters Bar & Diner and City Nightclub in Falkirk. • I play a key role in setting our yearly financial budget and am then in charge of running the venue to maximise profits. • I am fully responsible for the venue staff, including hiring, firing and liaising with HR when necessary. It is important to me to always have fully trained, motivated staff that trust the management team. • I strategically plan ahead to maximise sales for the business, looking at how we can link in with local or national events. I analyse the venue’s performance so we can adapt our practices and constantly improve efficiency. It is my responsibility to report this to the Company Directors on a weekly basis.• In this role I manage the Management Team, Security, Kitchen, Cleaners, Front of House and Back of House Staff.• To ensure that the venue is regarded as socially responsibly and to meet the conditions of our license, I have built strong working relationships with Police Scotland, Falkirk Council, Environmental Health and Falkirk Town Centre Management.

• In this role I was fully responsible for Stock Management in six hospitality venues across Scotland, the largest three being Brewhemia in Edinburgh, Fubar in Stirling and Sportsters and City in Falkirk.• I monitored all purchases, pricing and stock takes to provide essential data for their profit and loss and also advised management teams in each venue on ways to increase efficiency to maximise profits and decrease stock loss. I was able to ensure compliance of this through stock audits. • During my time in this position I increased gross profits through food and drink sales for the company year on year. • I worked closely with the accounts team to ensure payment authorisation and ledger records were accurate. • I worked with suppliers of food and drink to ensure the invoices, costs and delivery schedules were always as beneficial to the company as possible.

Deputy Manager at Sportsters Bar in Falkirk.• This role required me to monitor key business ratios, interpret trends over time and take corrective action consistently improving efficiency. • I was responsible for a team of Assistant and Duty Managers whose responsibilities included recruitment, training and leading shifts. I monitored their progress and kept them motivated by setting and regular review of goals and objectives.

Assistant Manager at Sportsters Bar in Falkirk.• I was responsible for ensuring Front of House Staff were fully trained and licensed. • I was involved in recruitment for the Front of House Staff, conducting interviews and selecting success candidates. • In this role I had my first experiences dealing with and resolving customer complaints. • The operational nature of this role allowed me to appreciate the value of customer retention, repeat custom, and the effect of motivated staff on sales. • I took charge of stock management for the venue at this point, placing orders to ensure we were fully stocked for business at all points and doing stock audits every period. I was also in charge of cellar management and minimising stock loss.

Bar Staff at Sportsters Bar in Falkirk.• In my introduction to the Hospitality trade I had to exude enthusiasm and positivity in all my work to give excellent customer service and positive customer experiences at all times.

• While in school I took on a volunteering coaching role at Stenhousemuir Football Club.• As I gained experience and developed stronger communication skills, I undertook coaching courses through the SFA and began to get paid for my work. • In the final two years with the club, I was taking my own weekly sessions for up to 8 hours a week which involved planning, co-ordinating and executing all the sessions to a high standard.

• As my first job in sales and retail it was my introduction into cash handling, customer service and stock control.