Risk Management Responsibilities • Support the implementation of the Global Operations Risk Management (GORM) framework, while aligning with the Enterprise Risk Management agenda. Support the development of risk, compliance, and control metrics/indicators, alignment to performance metrics, and implementation of near-time dashboard reporting.• Proactively identify and monitor the risk (inclusive of emerging risk) and control environment leveraging existing risk assessments (e.g. ERSA) or assist with building new risk assessment capabilities.• Identify, assess and escalate issues and challenges encountered while executing upon the GORM agenda, providing recommendations for resolution. • Proactively manage issues and root cause analysis process (remediation/tracking/monitoring/reporting).Human Resource Responsibilities • Plan, develop, direct the human resource function• Implement the organization's plans and programs as they relate to the impact on employees• Evaluate and advise on the impact of long-term planning of new programs/strategies• Construct succession plan for key talent and training/development programs• Implement programs and practices for employee relations, affirmative action, sexual harassment, employee complaints, etc.• Manage HRIS to improve the operation and effectiveness of the organization• Provide necessary reports for critical analysis of the HR function• Maintain knowledge of laws HR policies, laws and regulations• Manage other areas such as relocation, employee communication, benefits, payroll and community relations• Evaluate the HR practices to improve the efficiency and effectiveness of the processes

• Develops, recommends, and implements plans, policies, and programs for all company risk and safety management activities to protect the human, physical, and financial assets of the company• Reviews and analyzes company loss exposures, claims, and insurance needs and recommends global insurance coverage levels• Negotiates best policy packages to meet company objectives and adequate risk coverage• Develops and implements best practices claims management process• Partner and work with brokers to obtain best coverage/cost mix for global operations within Global Commercial Insurance• Serve as liaison and resource for commercial insurance issues, inquires, and operations in other countries as needed• Administers company safety programs and keeps written programs, SOPs, training, and policies current and compliant with OSHA and company standards• Primarily responsible for responding to personal injury and vehicle accidents by investigation and preparing and filing reports to carrier and management• Develops, implements, and monitors Valet Training program• Prepares loss analyses and identify risk exposures while recommending solutions including inventory, warehouse security, loss prevention, building security, egress and ingress, root causes of accidents and close call accidents• Manage all work-related accidents and incidents including investigation, reporting, claim resolution, and return to work

• Control distribution of claims to examiners to meet processing / production goals• Ensure timely and accurate claim processing; assist with claim processing, as necessary• Prepare management reports relative to production and quality; provide feedback to staff• Review quality statistics / trends; coordinate efforts with the Quality Assurance Department to implement necessary steps for improvement• Monitor written and telephone inquiries to ensure responses are sent accurately and timely• Monitor correspondence activity and daily forecasting methodologies to meet departmental and client specific goals and objectives• Monitor production of agents with regards to daily written correspondence activity, quality of service, and consistency of information• Provide statistical analysis of the staff’s activity as well as provide executive level and quality assurance reports• Support the department with strategic goals, implementation of new business and state/client audit reviews• Resolve administrative problems and questions with members, providers, auditors and other internal/external departments for resolution of workflow issues• Resolve administrative complaints and appeals to meet regulatory timeframes• Prioritize and meet all regulatory and client reporting• Review adjustments and correspondence to ensure accuracy and provide feedback to the staff• Reduce State or Federal complaints through rapid response elevation process• Develop elevation process to insure rapid response to providers on highly sensitive inquiries• Keep management informed of issues adversely impacting service levels; suggest and / or implement corrective action• Perform workflow analysis to improve processes; identify trends and reasons on incoming telephone and written inquiry volume; recommend and / or implement the necessary steps for improvement• Review root cause of provider inquiries. Collaborate with internal departments to implement change

• Desk reviews appraisals costs for parts, materials, and labor necessary to restore vehicles to their pre-damaged condition• Documents all key activities regarding estimate, repairs, and evaluation• Provide claims personnel with expert advice on vehicle repair, parts costs, garage expertise and opinion on whether specific damage is related to accident• Review claims personnel in determining when a damaged vehicle should be classified as a total loss• Assist in the training of staff and evaluation of staff, independent and Direct Repair Program shops• Complete Direct Repair Programs re-inspections, supplements as warranted to verify damage or confirm repairs are completed

• Completes repair estimates in the field using various computer based estimating systems in assigned territory• Completes virtual repair estimates from photos and estimates supplied by customers or repair facilities inside or outside assigned territory• Accurately determines repair versus total loss decisions based on state regulations• Completes total loss valuations with a focus on accurate conditioning, mileage options, refurbishments and pre-existing damage to determine the actual cash value• Utilizes CCC One systems to download, upload, and review estimates• Appraise vehicles based on Esurance guidelines• Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses• Documents files to include all key activities regarding damages, estimates and repairs; as well as all customer interactions.• Creates appraisals for minor to severe damages with little to no assistance from management• Resolves internal and external customer inquiries• Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations• Uses Industry resources to properly document repair processes and reach agreed prices with customers and repair facilities• Maintain required licensing and complete continuing education based on assigned territory• Participate in relevant job-related training on new vehicle technology, estimating best practices, company processes and industry trends.• Assists management with special projects such as peer mentoring, team calibration, claim volume management and CAT work and basic management duties as needed.• Competently perform job duties and tasks to meet or exceed Corporate Goals and Objectives• Responsible for completing appraisal estimates of up to $100,000 with limited manager oversight

• Using multiple system reviews appraisals costs for parts, materials, and labor necessary to restore vehicles to their pre-damaged condition.• Provide claims personnel with expert advice on vehicle repair, parts costs, garage expertise and opinion on whether specific damage is related to accident.• Review claims personnel in determining when a damaged vehicle should be classified as a total loss.• Resolves disagreements and negotiates with auto repair facility, independent adjusters, and customers• May assist in the training of staff and evaluation of staff, independent and Direct Repair Program shops.• Complete Direct Repair Programs re-inspections, supplements as warranted verifying damage or confirming repairs are completed.