Jack Mortimer Email & Phone Number

Egham, England, United Kingdom

Staines-upon-Thames, England, United Kingdom

Feltham, Greater London, United Kingdom

- B2B support and live incident management, utilising a six-step procedure to ensure efficient communication and handling.- Reporting to senior staff and tracking incidents over an extended period of time.- Documenting knowledge base articles and ensuring cohesion across the team structure.

Staines, Surrey, United Kingdom

- Working as part of a team to ensure accurate data collection and retention.- Liaising with transport drivers on a regular basis, a task requiring top-class communication skills.- Spreadsheet and financial data management.

Chertsey

- Effective and efficient processing of customer support queries and requests.- Logging tickets for repair and refurbishment of technical equipment.- Working as part of a team to achieve SLAs and KPIs as designated by senior staff.

Chertsey, Surrey, United Kingdom

- Assisting users of ADP payroll software, in both a proactive and reactive sense.- Working as part of a cohesive team to ensure SLAs were adhered to.

Chertsey

- Worked both as a team and independently to secure sales and memberships for a high-turnover Health Club and Gym. - Communicated both electronically and face-to-face, as well as marketed the gym at local events and gatherings.

Staines

- Worked on a temporary seasonal basis in a high-turnover and high-footfall store in a busy shopping centre. - Engaged with the team and management to effectively achieve KPIs as designated by senior staff.- Handled customer requests, complaints and concerns, as well as the upkeep of the store itself.

Staines

- Ran and maintained a busy store, delegating tasking among staff on a daily basis.- Assisted management with the operation of the store, both front- and back-of-house.- Assisted customers with technical and financial queries.

- Provided customers with a high standard of service on a daily basis.- Worked as part of a large team to ensure effective operation of a large and busy store.