Operations Manager
Qsp Distribution Services/Qsp
Responsible for order fulfillment and shipping of over 100 million dollars worth of gift items for children’s fund raising programs annually. Volumes include 22,000 orders, 130,000 lines and 8,000 cartons shipping during peak periods daily equating to over million dollars worth of business shipping daily. Responsible for facility inventory control of 85 million dollars worth of inventory. Managed a 2200 light, computer assisted pick system, KINGWAY Material Handling “ CAPS” and 1200 Light Real Time Solutions “Easy Pick” system. Responsible for seasonal SKU product file configuration, trouble shooting and diagnosing of hardware problems. Handled employee administration, staffing requests, justification of manpower requirements. Employee interviewing, hiring, counseling coaching and motivation, and termination. Maintaining of employee files, hourly time and payroll. Tracking, maintaining and handling of employee attendance, FMLA and STD.Wrote training manuals, work instructions, procedural check list and validating procedural changes by performing monthly audits of written procedures and instructions. Worked with AS/400 programmers in design and development of new features and programs to better control inventory, warehousing and order fulfillment efficiency. Managed safety security and maintenance of 165,000 square foot facility. Managed kitting production. Responsible for two shifts seasonally, 13 full-time employees and over 400 temporary employees. Managed 10 million dollar annual budget to include labor, facilities and supplies. Responsible for warehousing of over 2000 sku’s totaling 1,600 pallets monthly. This includes location and transportation of inventory within facility and transporting inventory between facilities. Managed a $500,000 semi-annual public warehouse sale.Responsible for Readers Digest Association’s catalog mail order fulfillment program.