James Muhs Email & Phone Number

Memphis, Tn, Us

Overseeing all aspects of aviation safety, supplemental aircraft operations, charter operations, KPIs and technology development for FedEx airline.• Manage air operations division safety, including processes and systems used to measure and improve safety of trunk and feeder fleet.• Lead the decision making for the development of proprietary technology for airline to improve safety, efficiency, and effectiveness.• Direct P&L, operations, sales, and marketing for all charter operations.• Schedule and oversee 300 turbo prop aircraft owned by FedEx Express and leased to approved vendors.

Memphis, Tn, Us

Set strategic direction for region, including focus on significantly expanding direct services base and GDP coverage to ensure outstanding customer experience.• Headed COVID planning for AMEA region. Team was able to continue operations across the region even as other airlines shut down.• Focused on improving 2 main sub-regions: India and South Africa.• Oversaw sales compensation program design for region, ensuring org focused teams on profitable and growing segments.• Led the business alignment with Delhivery to take over pick-up and delivery of FedEx packages within India.

Memphis, Tn, Us

Led and developed strategic direction for freight forwarding arm of FedEx, focusing on growing air and ocean forwarding business while improving profitability.• Led the clearance and brokerage business for FedEx Express. Developed systems and processes allowing FedEx Logistics to achieve a 92+% preclearance rate on international packages destined to the U.S. market.• Led the integration of Bongo acquisition at FedEx Logistics. Bongo allowed for movement of cross-border solutions.

Memphis, Tn, Us

Directed marketing, sales, planning, and execution of all international volume into and outbound from U.S. Oversaw clearance and brokerage systems worldwide as well as managing relationships with FTN (FedEx Freight Forwarding arm) for U.S. clearance and brokerage for global trade services.• Planned and scheduled FedEx global air and ground networks.• Designed processes and procedures to ensure safety, regulatory compliance, and efficient movement of packages through FedEx global network.• Designed and implemented hardware and software used to operate global FedEx network, including trackers, scanners, integrated GPS tools, and optimized road delivery networks.

Memphis, Tn, Us

Oversaw global clearance and brokerage operations. Oversaw development of global clearance and brokerage technology. Led the U.S. international package business.

Memphis, Tn, Us

Managed day-to-day operation of FedEx transportation network including trucks, feeder aircrafts, and jet aircraft. Implemented all contingency plans for adverse operations due to volume surges, weather, or catastrophic events. Planned U.S. domestic truck and jet networks, handling 3M pieces per night with 98% service level. Planned international jet network covering 95% of global GDP in 24 to 48 hours.

Memphis, Tn, Us

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Airport Administration