Jack Mullane
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Jack Mullane Email & Phone Number

Customer Support Technician @ Prometric | CompTIA A+, CompTIA Network+ at Prometric
Location: Waterford, County Waterford, Ireland 6 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Role
Customer Support Technician @ Prometric | CompTIA A+, CompTIA Network+
Location
Waterford, County Waterford, Ireland
Company size

Who is Jack Mullane? Overview

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Quick answer

Jack Mullane is listed as Customer Support Technician @ Prometric | CompTIA A+, CompTIA Network+ at Prometric, a company with 1857 employees, based in Waterford, County Waterford, Ireland. AeroLeads shows a matched LinkedIn profile for Jack Mullane.

Jack Mullane previously worked as GTCS Analyst at Prometric and IT Support Specialist at Sun Life. Jack Mullane holds Cyber Security Training from Cyber Quest.

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Email format at Prometric

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Prometric

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Profile bio

About Jack Mullane

Equipped with CompTIA certifications and a robust background in technical support, my recent years at Prometric have honed my expertise in providing top-tier assistance for global test centers and remote exam candidates. The ability to swiftly diagnose and resolve an array of technical issues, from software glitches to hardware malfunctions, is a testament to my dedication and skill set.At Sun Life, my role as an IT Support Specialist was characterized by a high First Contact Resolution rate of 97%, showcasing my proficiency in addressing IT queries and ensuring seamless operations for financial advisors. My commitment to excellence and continuous improvement is driven by a passion for elevating the customer experience and fostering a safe, efficient technological environment.

Current workplace

Jack Mullane's current company

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Prometric
Prometric
Customer Support Technician @ Prometric | CompTIA A+, CompTIA Network+
baltimore, maryland, united states
Website
Employees
1857
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6 roles

Jack Mullane work experience

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Gtcs Analyst

Current

Dundalk, County Louth, Ireland

- Provide technical assistance too candidates who were doing online exams for Driver Theory Test and other RSA exams who tested remotely during Covid Pandemic- Provide support too Test Centre Managers and Test Centre Administration in Prometric Centres Globally for any software, hardware or network issues they faced via phone and webchat. - Experience with.

Jul 2021 - Present

It Support Specialist

  • Responsible for diagnosing & resolving hardware, software & end user problems
  • Throughtout my time in the company I had a 97% FCR
  • Acting as the first point of contact for all IT & technical queries for Sun Life FinancialAdvisors
  • Experience in using software such as Cisco, Active Directory, Mcafee, Outlook andmany other Work systems
  • Investigate and troubleshoot IT support issues such as error messages, networkconnectivity, hardware issues, and access issues
  • Communicating with third party technical specialists
Apr 2019 - Jul 2020

Cashier

Ireland

  • Complete customer transactions on the till
  • Provide excellent customer service by attending to customer needs, answering anyquestions they have.
  • Maintain cleanliness in the workplace and ensured proper sanitation is involved
  • Check prices on stock and arranged merchandise on sale of shelves
  • Assisted customers with credit card transactions
  • Change tapes and ribbons of cash register machines regularly to produce clear printedreceipts
May 2018 - Apr 2019

It Technician

Ireland

  • Disassembled Laptops/PCs to replace and remove hardware parts
  • Replaced laptops with new screens, keyboards, touchpads, CD drives, power ports,hard disks and RAM
  • Cleaned laptops by replacing heat sink thermal paste, fan and vent cleaning, keyboardcleaning and screen cleaning
  • Installed Operating Systems onto devices such as Windows XP, Windows 7, andWindows 10 depending on the device.
  • Cleaned up temporary & unnecessary system files, uninstalled unwanted programs, aswell as virus and malware.
  • Install Anti-Virus and Anti-Malware programs when needed
Nov 2018 - Feb 2019

Customer Service Representative

Ireland

Provided clients information as to the status off there application with medical cards on the HSE line and conversed in Irish/EnglishAlso assisted patients of the Cleveland clinic with doctors appointments

Sep 2015 - Aug 2017

Bar Waiter

Ireland

Work Experience from the hospitality course

May 2013 - Jul 2013
Team & coworkers

Colleagues at Prometric

Other employees you can reach at prometric.com. View company contacts for 1857 employees →

4 education records

Jack Mullane education

Cyber Security Training

Cyber Quest

Education record

St Pauls Community College
FAQ

Frequently asked questions about Jack Mullane

Quick answers generated from the profile data available on this page.

What company does Jack Mullane work for?

Jack Mullane works for Prometric.

What is Jack Mullane's role at Prometric?

Jack Mullane is listed as Customer Support Technician @ Prometric | CompTIA A+, CompTIA Network+ at Prometric.

Where is Jack Mullane based?

Jack Mullane is based in Waterford, County Waterford, Ireland while working with Prometric.

What companies has Jack Mullane worked for?

Jack Mullane has worked for Prometric, Sun Life, Spar International, Heskap It Repairs, and Rigneydolphin.

Who are Jack Mullane's colleagues at Prometric?

Jack Mullane's colleagues at Prometric include Ihsan Hadhrami, Luke Mccann, Sierra Campbell, Mark Smith, and Lily Ahmad.

How can I contact Jack Mullane?

You can use AeroLeads to view verified contact signals for Jack Mullane at Prometric, including work email, phone, and LinkedIn data when available.

What schools did Jack Mullane attend?

Jack Mullane holds Cyber Security Training from Cyber Quest.

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