Equipped with CompTIA certifications and a robust background in technical support, my recent years at Prometric have honed my expertise in providing top-tier assistance for global test centers and remote exam candidates. The ability to swiftly diagnose and resolve an array of technical issues, from software glitches to hardware malfunctions, is a testament to my dedication and skill set.At Sun Life, my role as an IT Support Specialist was characterized by a high First Contact Resolution rate of 97%, showcasing my proficiency in addressing IT queries and ensuring seamless operations for financial advisors. My commitment to excellence and continuous improvement is driven by a passion for elevating the customer experience and fostering a safe, efficient technological environment.