Jack Murray Email & Phone Number

Berlin, Germany

Co-designing products and experiences for 50M+ customers across 25 European markets.Content Design at Zalando is a fully integrated design function, involved from problem discovery and user research to solution design and iterative testing. Our central Content Design team tackles complex design challenges throughout the organization. We accomplish this through our popular Consultation Hours as well as fully dedicated project work, diving deep into specific problem areas and products through team-embedded work and collaboration. We help shape Zalando’s design and UX strategy and deliver on business goals through cross-functional collaboration, project leadership, community enablement, an endless learning culture, and relentless customer advocacy.

Vilnius, Vilniaus, Lithuania

As the first and only UX Writer/Content Designer on our data-driven and user-focused UX design team, I worked alongside product managers, designers, engineers, researchers, retention and growth teams to design, own, and champion UX content across our apps and web products.- Established content design practices, voice and tone, and owned UX content through theentire production cycle, from ideation to shipping- Conducted and assisted in user research, usability testing, a/b testing, and dataanalysis- Designed and tested a wide range of projects and initiatives with localization, accessibility, and inclusiveness in mind

Vilnius, Vilniaus, Lithuania

The most important skill gained in this role was learning how to ask questions that get people talking. - Taught and consulted individuals and businesses, from directors and CEOs to students to the Lithuanian Prime Minister and President's bodyguards- Helped clients in marketing communications, social media, SEO, public speaking, presentations, and negotiations- Thrived in a role that required adaptability and versatility

Started as a copywriter but ended up taking on UX writing, product communication, content strategy, and building a small but mighty content team. This B2B-focused role taught me to lead strategic content initiatives, deep-dive into data analysis and user research, and hone voice and tone consistency across product, sales, and marketing content. - Led content strategy for UX, product, and marketing- Balanced complex task prioritization with onboarding and mentoring new team members - Thrived in a fast-paced, dynamic work environment

Vilnius, Vilniaus, Lithuania

Toronto, Ontario, Canada

Working at Goodlife taught me positive teamwork and the power of genuine connections. Italso strengthened skills in business analytics and client relationships.- Won Regional and National Awards as a Top Fitness Advisor/Salesperson on multiple occasionsincluding 3rd place nationally and 1st place regionally

Toronto, Ontario, Canada

Working at Starbucks taught me how to manage people and create genuine, seamless, and delightfulcustomer experiences.- Set records for sales, transactions, and customer satisfaction at multiple locations - Responsiblefor managing teams of up to 13 people, KPI accountability, customer experience, and hiring/trainingnew employees- Managed both high volume and community locations throughout Toronto

London, On, Economics

Tefl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

170-Hour Course plus 20+ Hour Practicum and Business English/Young Learners Specializations.