Jack Murrell Email & Phone Number

Columbus, Ohio, United States

Dublin, OH

Accountable for partnering with Legal, the ACC, and others to identify regulation changes made (local, state, federal), understand and document how they impact Cardinal Health HR, and communicate/cascade the information accordingly.Has accountability for reviewing, updating, and maintaining process changes and documentation which result from local, state.

Dublin, OH

• Manages a team of 14 leave specialists through the complex world of Leave Management, averaging approximately 1400 cases for 33,000 domestic employees. Monitor day-to-day processes to ensure compliance of all local.
• Created tier 1 team to handle all incoming telephone calls to Leave Management. Tier 1 team is responsible for intake of new leave requests, sending required documentation to employees, and handling base leave inquiries.
• Developed dashboard to show performance of Leave Management and leave trends to business and leadership.
• Assisted in creation of an Access Database to manage all leave related documentation and communication.
• Assisted in development of Kronos Dimension for use by Leave Management. Implementation October 2019.

Columbus, Ohio Area

• Acts as a point of contact for leave specialists, supervisors, and HR business partners regarding all aspects of the leave process. Assists in limiting risks associated with leave management in regards to unapproved.
• Developed Leave Overview, ADA/Interactive Process, and 2nd Opinion Process presentations and provided training to multiple different business groups.
• In conjunction with Risk Management and the Advice and Counsel Center, developed an Interactive Process Training presentation and presented training to over 200 business leaders.
• Created processes, communications, and associated documents related to position, as position was newly created.

Dublin, OH

• Served as a single point of contact for employees during entire leave process. Act as a liaison between employees and third-party disability administrator. Make determination regarding employees’ eligibility under FMLA.
• Assist in writing local work instructions for Leave Management processes.
• Participate in improvement exercises to help streamline Leave Management processes.
• Provide excellent customer service as reflected in survey results and positive customer feedback.

Dublin, OH

Served as a general HR contractor to a local Fortune 19 company. Participated in the launch of a new, in-house HR Service Center. Assisted customers by answering HR related questions and processing transactions in employee management tool.

Columbus, OH

• Acted as a liaison between third-party leave administrator, associates, and business units. Processed leave approvals to place associates on appropriate leave status, consistently ensuring proper payment of leave.
• Hand-picked by departing Leave Administration Manager to lead existing Leave Administration team in day-to-day operation and provided leadership and direction with all escalated issues.
• As part of team leader responsibilities, appointed to work closely with plan administrators and general counsel to ensure proper implementation of plan rules, policies, and applicable FMLA and ADA laws.
• Took the initiative to standardize and establish company policies and procedures related to the leave process where previously no policies existed. Continually revised and maintained processes.
• Streamlined leave process to create a more seamless transition for associates returning from a leave of absence, which reduced downtime for associates returning from 6 hours to 5 minutes by working with business units.
• Selected to assist Plan Administrator in the revision of corporate policies within the disability plan for 2010. Established lines of communication between associates and the Leave Administration department explaining.

Columbus, OH

• Answered inquiries from associates relating to company benefits, policies, and system navigation. Acted as a liaison between third-party vendors and associates regarding associates’ eligibility and claims processing.
• Selected to assist Plan Administrator in the development, revisions, and maintenance of company policies and departmental procedures related to family status changes, student status eligibility, and payroll arrears.
• Received in excess of 40 “Simply the Best” customer service recognition awards, which was the highest number of awards received by the department.
• Promoted from Teller/Customer Service Representative position based on positive performance.

Westerville, OH

Maintained sole responsibility for the daily balancing of the main vault, including ordering and distributing money to individual tellers. Supervised 10 Tellers and oversaw operations, procedures, and audits. Identified and acted as sole trainer for all new associates at branch location.

Hilliard, OH

Supervised the day-to-day operations of a full-service, family-owned restaurant with $750,000 in annual sales. Responsible for staffing, training, daily inventory, payroll, local advertising and community relations.