Jack Nelson Email & Phone Number

Richmond, Victoria, Australia

I respond to customer service centre calls, assessing the current situation and the customers needs before either directing them to the required entity or logging a fault under their property. As i deal with customers on life support or who are dealing with hardship when they call i've become adept at working in a stressful environment. Utilising the required computer systems has made me more technically skilled in IT while my multitasking has improved due to the need to have multiple applications running and limit call time.

Doncaster, Victoria, Australia

I work front and back of house in a stressful and demanding environment. When working front of house i would serve 100s of customers per day developing strong customer service skills and being able to cater to their needs and issues. Working back of house helped me develop my time management and initiative as managers wouldn't always have time to instruct team members so independency was needed. In a store of 50+ people my teamwork and communication was developed through interacting with various staff in a closed space. My ability to perform under pressure was also tested as fast food is a very time sensitive business. I'm a reliable worker who always picked up extra shifts and have been awarded employee of the month numerous times for recognition of this and my other contributions to the store.