Jack Ng Email & Phone Number

Singapore

Mandai, Singapore

• Re-designated to manage the operations of Mandai Bus Depot to ensure safe, punctual and reliable service are delivered to the commuters and to internal customers.
• Oversee the allocation of allocation of Bus Captains to duties to rotas and duties to ensure sufficient planning for the unpredictable disruptions that may occur, meeting commercial requirements while meeting the needs.
• Responsible for the depot operations in meeting daily run-out for manpower and vehicle… Show more
• Responsible for the depot operations in meeting daily run-out for manpower and vehicle commitment with the depot supervisory team and the yard team.
• Strong communication and rapport established with the bus captains, supervisory staff and management to maintain the information flow and working relationship that shape the Company's culture.
• Continuous review on the performance of the team of rostering supervisor, depot supervisors and the yard team to ensure that safety, operations procedures and customer service standard are maintained, in accordance.

Singapore

• Appointed to be part of the Mandai Operations Set-up team to prepare the transition from SMRT to Tower Transit in depot operations, interchange operations and manpower management
• Responsible for the creation of roster in ensuring efficient and effective deployment of Bus Captains, the Operations Supervisors and Yard Team
• Responsible for the payroll data for rostered operations staff to be submitted to Finance Department weekly
• Responsible in meeting the KPI set by the Company… Show more
• Responsible in meeting the KPI set by the Company in ensuring maximum cost effectiveness on resource allocation and budgeting
• Oversee the forward planning in manpower allocation and ensuring that daily bus operations meet the scheduled operating duties

Singapore

• Appointed to oversee and coordinate for LTA Bus Contracting Model Contract PT217 Bulim and Sembawang-Yishun Bus Packages which had commenced in May 2021 and September 2021
• Key liaison between TTS, LTA, SMRT and other stakeholders in managing, monitoring and executing the transition activities leading to the service commencement
• Established strong working relationships with various stakeholders, internally and externally, to ensure all transition activities are met and service… Show more
• Established strong working relationships with various stakeholders, internally and externally, to ensure all transition activities are met and service commencement for respective packages will not be operationally.
• Knowledgeable in the transition work flow for Bus Contracting Model and contractual requirement
• Oversee the liaison with advertising partner - Media Taurus under former PT200, Moove Media under the new PT217 contract and LTA on the operational aspects for outdoor campaigns in transport medium such as production.

Singapore

• Job rotation as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business
• Familiarize and understand the various aspects of Engineering Department in terms of work flow and responsibilities in meeting LTA Contract Requirement
• Responsible for the monthly LTA Electric Vehicle Report
• Oversee the liaison with advertising partner - Media Taurus and LTA on the operational aspects for outdoor campaigns in transport medium such as… Show more
• Oversee the liaison with advertising partner - Media Taurus and LTA on the operational aspects for outdoor campaigns in transport medium such as production schedules and other operational needs Show less

Singapore

• Job rotation as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business
• Responsible for the creation of roster in ensuring efficient and effective deployment of Bus Captains and the Supervisors
• Responsible for the payroll data for rostered operations staff to be submitted to Finance Department weekly
• Responsible in meeting the KPI set by the Company in ensuring maximum cost effectiveness on resource allocation and budgeting
• … Show more
• Undertake the responsibility in the forward planning and operational readiness of Bus captains for planned diversion

Singapore

• Secondment as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business
• Effective management of bus captains in accordance to four key pillars - Attendance, Driving Standard, Customer Service/Service Performance and General Conduct
• Undertaking fact-finding and interviews in relations to 4 key pillars stated above, and conduct disciplinary hearing if applicable, where disciplinary hearings are viewed as key improvement mechanism for… Show more
• Undertaking fact-finding and interviews in relations to 4 key pillars stated above, and conduct disciplinary hearing if applicable, where disciplinary hearings are viewed as key improvement mechanism for employees
• Provision of input into staff planning and resources of the Bus Captains under Bukit Batok Staff Group
• Undertaking the responsibilities for training and monitoring the communication skills and driving skills of Bus Captains under Bukit Batok Staff Group

Singapoe

• Secondment as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business
• Oversee the premises of Jurong East, Bukit Batok and Clementi Bus Interchange to ensure safe and conducive environment for Bus Captains and customers, in line with the standards specified in the contract regime
• Effective communication to both external and internal customers in handling enquiries and responding to feedback
• Assisted line manager in managing Bus… Show more
• Assisted line manager in managing Bus Captains, as the primary interface between the company and the Captains to influence driver-related matters
• Competent in forward planning to meet service requirement through daily allocation of duties and buses for Bus Captains in morning runout and evening runout

Singapore

• Pioneer team of operations for Bulim Package, 1st Package under Government’s Bus Contracting Model
• Ensure safe, punctual and cost effective delivery of services through managing the flow of Bus Captains and buses along service routes.
• Monitoring and controlling bus services in a Real-time environment to ensure punctuality and service headway are maintained.
• Effective communication to a culturally diverse workforce and communities, that comprises of Bus Captains, Interchange… Show more
• Effective communication to a culturally diverse workforce and communities, that comprises of Bus Captains, Interchange Supervisors and the Maintenance team
• Deal with major incidents and Security issues through close working relationship with external response agencies and in accordance with the Company’s Standard Operating Procedures.

Singapore

• Trained Bus Captain for Bulim Package, 1st Package under Government Contracting Model
• Effective communication to a culturally diverse workforce and communities to provide top-notch customer service to commuters
• Ability to operate 26 services under Bulim Bus Package
• Oversee and assist in planning of Night Employee Bus (EB) and training of bus captains in route familiarization of EB routes
• Spearheaded the Bus Familiarization in MAN A22 during pre-operation period… Show more
• Spearheaded the Bus Familiarization in MAN A22 during pre-operation period

• Oversee the execution of the surveys for the Public Transport Operations
• Responsible for the training and development of surveyors
• Responsible for providing prompt responses to Land Transport Authority during survey hours in ensuring effective monitoring of the Downtown Line 2
• Execution of excellent and motivational skills through management of surveyors
• Equipped with excellent analytical skills to assess level of impacts during train disruption and faults, on behalf… Show more
• Equipped with excellent analytical skills to assess level of impacts during train disruption and faults, on behalf of Land Transport Authority Show less

Singapore

• Responsible for achieving monthly sales targets for Best Denki
• Ability to handle consumers’ enquiries and feedbacks
• Equipped with market intelligence on competitors’ products and their strengths and weaknesses
• Ensuring visual merchandising standard is maintained at allocated Best Denki Stores
• Able to build and strengthen relations with consumers and retail partners
• Assisted Best Denki Plaza Singapura to be the top outlet in sales of Canon… Show more

Bachelor Of Commerce (B.Com.), Hospitality And Tourism Management & Marketing

Diploma In Leisure And Resort Management, Hospitality Administration/Management