Responsible for full P&L of Fives China High Precision Machines Division including Machining business unit and Grinding business unit in China

Responsible for full P&L of Fives Machining Business Unit in China

Responsible for establishing long term service strategies in China and managing all customer service activities.Full P&L responsibility for China service businessIncrease customer satisfaction and service revenue

Fully in charge of After Sales Service for Werfen Medical Devices in China including the development of technical service organization and operational processLead the development of after sales market, develop service offerings for China market Provide high quality service for end-user hospitals and labs. Provide technical support and training for distributorsTrain, motivate and manage field technical service team, drive customer satisfaction by CEM and best practices

Manage consumer services of luxury home appliances in project and retail (B2C) as well as B2B services of commercial washer and disinfector in medical, biotech and lab marketDrive customer satisfaction by "service as brand" strategy and Consumer Experience Management

Lead service business and manage service P&L in North Asia region including mainland China, Hong Kong, Taiwan, South Korea and Japan.Manage service contract and upgrade business in building automation, fire alarm, and security system.

Manage national building solution business in the area of building automation, Fire alarm system, and Security automation system; as well as integrated services.Won the bid of Beijing Olympic National Stadium Extra Low Voltage (ELV) project

Lead China service sales and service operationsBuild up China energy servcies teamAward China first energy management (EPC) contract.

Manage post-sales customer support and deliver value-add services to the market by providing manufacturing automation solutions with major products of Allen Bradley PLC, VFD, etc.Enhance and grow Customer Support business in region.Manage the quoting, delivery, and follow-up of Customer Support services Provide a leadership role in evaluation of systems, tools, and processes required to provide Customer Support services to the region.Manage product service contract business, and service product offerings.Initiate and manage Customer Support channel and 3rd party support providers.Plan resources, develop and manage capital and expense budgets, and all other administrative functions.Process improvement of call center, repair center and develop full service package

Responsible for P&L of service business in China including service contract sales, upgrade/retrofit and service field management in ChinaMaintained units increased by 20% annuallyEstablished national call center and toll free Otis hotline