Jack O. Email & Phone Number

United States

A sub-contractor for Greco and sons to help write documentation and test the new implementation being created

Mesa, Arizona, United States

• Sub-contractor with Circle K.• Create documentation for specific projects, such as test plan/strategy, Visio workflows, business requirements and user help guides.• Create test cases and at times execute them related to special projects.• Work with Circle K’s smart sheet system and create workflows, forms etc. It is currently being utilized for issue tracking, release management and project management for specific projects.• Make recommendations to help improve user… Show more • Sub-contractor with Circle K.• Create documentation for specific projects, such as test plan/strategy, Visio workflows, business requirements and user help guides.• Create test cases and at times execute them related to special projects.• Work with Circle K’s smart sheet system and create workflows, forms etc. It is currently being utilized for issue tracking, release management and project management for specific projects.• Make recommendations to help improve user experiences, such as web, mobile and any other UX.• Work closely with product owners, product managers and project managers to give any support needed and ensure that the project is moving forward Show less

Mesa, Arizona, United States

• Sub-contractor with Circle K.• Create documentation for specific projects, such as test plan/strategy, Visio workflows, business requirements and user help guide.• Create test cases and at times execute them related to special projects.• Work with Circle K’s smart sheet system and create workflows, forms etc. It is currently being utilized for issue tracking, release management and project management for specific projects.• Make recommendations to help improve user… Show more • Sub-contractor with Circle K.• Create documentation for specific projects, such as test plan/strategy, Visio workflows, business requirements and user help guide.• Create test cases and at times execute them related to special projects.• Work with Circle K’s smart sheet system and create workflows, forms etc. It is currently being utilized for issue tracking, release management and project management for specific projects.• Make recommendations to help improve user experiences, such as web, mobile and any other UX.• Work closely with product owners, product managers and project managers to give any support needed and ensure that the project is moving forward. Show less

Greater Milwaukee Area

• Was a Scrum master• Was a peer trainer• Updated and created templates to meet the client needs• Updated and created mock-ups for web pages and documents• Involved with QA management and testing • Standardized QA Processes• Standardized test cases/scenarios• Standardized specification documentation for consistency• Gathered business requirements• Created user stories on behalf of the client

Greater Milwaukee Area

• Reviewed / Modified any documents related to specific projects• Created training documents• Created Templates • Created Mock-up documents• Tested Retirement & Pension V3 System• Created a standardized QA Process across client relationships• Created/standardized test cases that pertain to multiple software components• Created/standardized specification documentation for consistency across different clients. • Created a agile process that allows development to… Show more • Reviewed / Modified any documents related to specific projects• Created training documents• Created Templates • Created Mock-up documents• Tested Retirement & Pension V3 System• Created a standardized QA Process across client relationships• Created/standardized test cases that pertain to multiple software components• Created/standardized specification documentation for consistency across different clients. • Created a agile process that allows development to focus for a two week interval to complete user stories and fix bugs. Show less

Greater Milwaukee Area

• Tested Retirement & Pension V3 System• Created a standardized QA Process across client relationships• Created/standardized test cases that pertain to multiple software components

West Allis, Wi

• Created Visio detailed work flows• Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Trained QA team with API and emulated POS system• Reviewed API web service messages• Utilized and managed Seapine (Test Track) software for… Show more • Created Visio detailed work flows• Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Trained QA team with API and emulated POS system• Reviewed API web service messages• Utilized and managed Seapine (Test Track) software for tracking purposes Show less

Irving, Tx / West Allis, Wi

• Created Visio detailed work flows• Created mapping documentation • Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Trained QA team with API and emulated POS system• Reviewed API web service messages• Created and… Show more • Created Visio detailed work flows• Created mapping documentation • Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Trained QA team with API and emulated POS system• Reviewed API web service messages• Created and executed test cases associated to a mobile payment app to a POS system.• Tested UX for mobile application with a POS interaction• Created Processes from a Quality Assurance perspective• Utilized and managed Seapine (Test Track) software Show less

Irving, Tx

• Created mapping documentation• Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Reviewed API web service messages • Implemented Quality Assurance processes• Created test plans and trace-ability matrices• Created and… Show more • Created mapping documentation• Was a product owner of an emulated POS system that is PC based to use for testing• Acted as a liaison to support and setup the proper files for the e-POS to support multiple industry types (i.e., Retail, Restaurant, pay at the Table and/or pay at the pump) for ease of use with different team members.• Reviewed API web service messages • Implemented Quality Assurance processes• Created test plans and trace-ability matrices• Created and executed test cases associated to a mobile payment app to a POS system.• Tested user Experience (UX) for mobile application with a POS interaction• Created Processes from a Quality Assurance perspective• Chose, utilized and managed Seapine (Test Track) software Show less

Irving, Tx

• Wrote and executed test cases on POS systems for 7-Eleven as well as Gilbarco and Wayne pump dispensers• Ran SQL queries, update, and delete methodology• Experienced with using HP Mercury Quality Center• Was a QA Test Lead and managed a team of six people on many projects.• Was a integration manager by being the liaison with partners on many projects

Plano, Tx

• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write directly to a data base for all credit card point of sale terminal types that are supported with the equipment.• Provided… Show more • Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write directly to a data base for all credit card point of sale terminal types that are supported with the equipment.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Validated E-Commerce data elements for Authorizations and Settlement• Provided NFC specialty testing with many of the card brands• Understood the industry standard for the Retail, Restaurant, Lodging and some Petroleum.• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end.• Provided technical support to the QA team • Managed download servers for all of the POS terminal applications• Provided specialized QA testing requested from management• Experienced with Hypercom, VeriFone, and Ingenico POS product applications.• Trained employees to test, support groups internally, and created procedures.• Tested Internal/External Pin Pad devices and Contactless Devices• Participated in the certification process. Show less

Frisco, Tx / Plano, Tx

• Was a Quality Assurance Team Lead/Manager for four people• Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write… Show more • Was a Quality Assurance Team Lead/Manager for four people• Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write directly to a data base for all credit card point of sale terminal types that are supported with the equipment.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Provided NFC specialty testing with many of the card brands• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end. • Provided technical support to the QA team• Assisted the product team and the Vendors to resolve issues from the technical side.• Created Quick Reference Guides, and document operational processes and procedures.• Trained employees to test, support groups internally, and created procedures.• Tested Internal/External Pin Pad devices and Contactless Devices• Participated in the certification process.• Managed several key projects for credit card applications for POS terminals. Show less

Frisco, Tx

• Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write directly to a data base for all credit card point of sale terminal… Show more • Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Wrote technical requirements and design layout of web pages to interface and write directly to a data base for all credit card point of sale terminal types that are supported with the equipment.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Validated E-Commerce data elements for Authorizations and Settlement• Provided NFC specialty testing with many of the card brands• Understood the industry standard for the Retail, Restaurant, Lodging and some Petroleum.• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end. • Assisted the product team and the Vendors to resolve issues from the technical side.• Provided specialized QA testing requested from management• Created Quick Reference Guides, and document operational processes and procedures. Show less

Frisco, Tx

• Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS… Show more • Was a Quality Assurance Tester for POS terminal applications• Analyzed credit card terminal applications for specific terminal types as well as Industry specific.• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end.• Assisted the product team and the Vendors to resolve issues from the technical side.• Created Quick Reference Guides, and document operational processes and procedures.• Participated in the certification process.• Managed several key projects for credit card applications for POS terminals. Show less

Scottsdale, Az

• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Managed several projects from start to finish and assisted on many other projects with other project managers.• Assisted the product team and the Vendors to resolve issues… Show more • Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Provided analysis for mandates from the PCI (Payment Credit Industry) and DSS (Data Security Standard) that would reflect the POS terminals.• Managed several projects from start to finish and assisted on many other projects with other project managers.• Assisted the product team and the Vendors to resolve issues from the technical side.• Arranged and participated in meetings with the sales teams as well as the product team stakeholders to ensure the user interface of a POS application met the needs of the merchant.• Created Quick Reference Guides, and document operational processes and procedures.• Trained employees to test, support groups internally, and created procedures.• Managed several key projects for credit card applications for POS terminals.• Provided product support to a national sales organization of 900+ representatives, including sharing product knowledge, assisting with on-site customer visits. • Provided issue resolution and leaded training conference calls.• Drafted and published product bulletins to national sales force. Managed Pilot testing to occur with the sales organization as well as for contactless (NFC) American Express for Ingenico and VeriFone POS terminals Show less

Scottsdale, Az

• Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Understood the industry standard for the Retail, Restaurant, Lodging and some Petroleum.• Managed several projects from start to finish and assisted on many other projects with other project managers.• Assisted the product team and the Vendors to resolve issues from the technical side.• Arranged and… Show more • Wrote functional/technical requirement specifications of the user interface (UI) and other types of documentation for the credit card Point of Sale terminals or devices.• Understood the industry standard for the Retail, Restaurant, Lodging and some Petroleum.• Managed several projects from start to finish and assisted on many other projects with other project managers.• Assisted the product team and the Vendors to resolve issues from the technical side.• Arranged and participated in meetings with the sales teams as well as the product team stakeholders to ensure the user interface of a POS application met the needs of the merchant.• Created Quick Reference Guides, and document operational processes and procedures.• Provided product support to a national sales organization of 900+ representatives, including sharing product knowledge, assisting with on-site customer visits.• Provided issue resolution and leaded training conference calls.• Drafted and published product bulletins to national sales force. Managed Pilot testing to occur with the sales organization as well as for contactless (NFC) American Express for Ingenico and VeriFone POS terminals Show less

Scottsdale, Az

• Drafted functional specifications for software development team to code and define application parameters.• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end.• Arranged and participated in meetings with the sales teams as well as the product team stakeholders to ensure the user interface of a POS application met the needs of the merchant• Created Quick Reference Guides, and documented operational… Show more • Drafted functional specifications for software development team to code and define application parameters.• Provided analysis support to the development teams for the host front end, host settlement end, and POS terminal applications end.• Arranged and participated in meetings with the sales teams as well as the product team stakeholders to ensure the user interface of a POS application met the needs of the merchant• Created Quick Reference Guides, and documented operational processes and procedures. • Provided product support to a national sales organization of 900+ reps including sharing product knowledge, assisting with on-site customer visits.• Provided issue resolution and leading training conference calls. • Drafted and published product bulletins to national sales force. • Participated in the certification process.• Provided technical support to the QA team.• Assisted in management of projects for credit card applications for POS terminals.• Assisted the product team and the Vendors to resolve issues• Experienced with Hypercom, VeriFone, and Ingenico POS products. Show less