This role consists of internally supporting a number of Deloitte teams of differing seniority on their alliance relationships and growth between Deloitte and external technology industry. This is both through administration, operations, marketing and event planning. Key duties: • Support the execution of marketing campaigns to increase internal eminence and embed the work within Alliances across Deloitte. This includes creating core messaging, drafting marketing content, and producing material to be delivered via various channels (face-to-face, digital, print, social, etc.).• Work with internal Consulting Marketing team to deliver external marketing deliverables, support marketing events and identify new opportunities for Alliances to increase external eminence.• Support event planning and management activity; from obtaining external sponsorship for large scale events (such as Deloitte Experience Analytics) to driving increased Ecosystems and Alliances engagement within industries and key client accounts.• Being the point of contact for Ecosystem & Alliance reporting and governance across the Consulting UK firm.

This role consists of internally supporting a number of Deloitte teams of differing seniority on their alliance relationships and growth between Deloitte and external technology industry. This is both through administration, operations, marketing and event planning. Key duties: • Support the execution of marketing campaigns to increase internal eminence and embed the work within Alliances across Deloitte. This includes creating core messaging, drafting marketing content, and producing material to be delivered via various channels (face-to-face, digital, print, social, etc.).• Work with internal Consulting Marketing team to deliver external marketing deliverables, support marketing events and identify new opportunities for Alliances to increase external eminence.• Support event planning and management activity; from obtaining external sponsorship for large scale events (such as Deloitte Experience Analytics) to driving increased Ecosystems and Alliances engagement within industries and key client accounts.• Being the point of contact for Ecosystem & Alliance reporting and governance across the Consulting UK firm.

Promotion to this role from previous role of Customer Support Consultant. Responsible for part managing the ebs support team of twelve in addition to application support role. This includes leading training, assisting investigations, improving processes, daily data quality checks, leading team meetings, and conducting interviews and assessment days for new candidates.

This role mainly consisted of assisting English, Welsh and Irish FE and HE education customers with the use of the application software products Tribal Group PLC provide to them through problem solving, troubleshooting and bringing a positive result in a timely manner against set SLAs and internal procedures.Key duties:• Working with higher educational institutions across England, Wales and Republic of Ireland to provide problem solving, troubleshooting and application support solutions for higher education software • Dealing with customer enquiries in a prompt, efficient and timely manner while paying close attention-to-detail and handling each case thoroughly • Handling a variety of enquiries and problems via both telephone, email and remote connection relating to software issues as well as general queries• Working to key targets and KPIs such as volume of incidents closed, and handling incidents within an agreed expected SLAs timescale.• Understanding and adhering to internal procedures, GDPR, Data Protection Act 1998 and ITIL procedures • Explaining and assisting a range of stakeholders with a range of different technological knowledge • Daily user of Salesforce/Remedyforce system for incident and problem management• Prioritizing customer incidents and investigations depending on their urgency• Understanding and executing SQL/Oracle server and database changes/commands • Assisted in building new frameworks and processes for the support team to improve efficiency • Received numerous certificates on keeping high levels of quality in my work that adhere to the desired values of the company and support team, especially dedication and accountability

As part of my Working Based Module at Sheffield Hallam University I worked for Ted Baker Meadowhall for 3 months, duties and skills gained included: - Stock management.- Retail sales.- Visual up keep on shop floor.- General retail duties.- Communicating clearly and openly with customers. - Teamwork on the shop floor and within stock management.- House of Fraser and Ted Baker till training. - Health and Safety pass of retail in House of Fraser. - Understanding the image and brand focus of both House of Fraser and Ted Baker.

During my first year of University I got a part time job at John Lewis PLC Sheffield, this was my first career where I was in direct contact with customers and other members of teams, duties and skills gained incldued: - Retail sales.- Visual up keep on shop floor.- General retail duties.- Communicating clearly and openly with customers. - Assisting customers in product choices and recommendations. - Teamwork on the shop floor and within stock management.- John Lewis PLC till training. - Health and Safety pass of retail in John Lewis PLC. - Understanding the image and brand focus of John Lewis PLC.- Customer service training from John Lewis PLC.