* Partnered with a nonprofit to implement a comprehensive CRM solution, optimizing donor management and fundraising workflows.* Conducted in-depth staff training, ensuring team proficiency with the new system to maximize operational efficiency.* Provided strategic recommendations to enhance CRM utilization, increasing donor engagement and overall organizational effectiveness.

Developed and executed transformation strategies and deployment roadmaps for the customer facing UI to future state the UX. Continually refined the SaaS product vision by incorporating input from multiple teams, end users, and stakeholders within and outside the organization.* Led cross-functional teams in successfully transforming the UI/UX of 98% of customer-facing authorizations from a legacy platform to an Angular platform, resulting in an improved UX for the Pharmacy, Ancillary, and Clinical Services SaaS management products* Engaged with executive leadership and stakeholders to align product initiatives with overall business objectives and secure necessary resources * Championed a high-level product vision to align with the company’s goals and prioritized features and enhancements to support customer needs* Spearheaded collaboration with engineering, design, and business stakeholders to define product requirements and facilitated agile product development processes* Cross-functional Collaboration with marketing, sales, and account management teams to develop effective go-to-market strategies to enable successful product launches* Oversaw the analysis, implementation, and management of the UI analytic and customer messaging solution * Guided market and customer research to gather insights and validate product direction and vision

Developed and executed the Global strategy and deployment roadmaps for collections products to support the key global business initiatives. Continually refined the product vision based on working team, end user feedback, as well as internal and external thought leaders.• Ownership of all fiscal responsibilities associated with annual $7+ million software delivery budget • Managed the global collections products for over 3,000 collectors, which accounted for 85% of all collections debt at HSBC• Defined strategy to consolidating environment that will result in 3 MM annual save globally • Relationship management with a number of Vendors (Equifax, Inffinix, Levatas) to enhance products, resolve support issues, and finalize Statements Of Work

Deployed the CyberFinancial products and consulted with the business to ensure value-added functions and features. Developed estimates for future projects, created resource plans for current initiatives, and managed relationships with our 15 internal business units. • Deployed CyberFinanacial into 15 different countries• Managed team of 10 in Malaysia and Hong Kong to deliver the deployments• Built a new CyberFinancial deployment team in India, as HSBC Risk IT exited Malaysia, hiring 12 new resources, including on-site team lead

Deploying the Collections and Loyalty Management products and consultation partnering with the business to ensure value added functions and features. Able to articulate options both from the functional aspect and the technical aspect ensuring the right message delivered to the right audience. • Managed team of 100 resources, with 7 direct reports (15 US-based and 85 India-based) • Delivered and deployed HSBC’s Global Collections System to the 5 high priority businesses globally• Delivered and deployed 6 flagship enhancements to the Loyalty Management system• Responsible for coaching plans for staff, 5 of which moved into management positions

Led multiple projects deploying the global collections system, organizing and guiding multiple teams throughout the course of the projects. Modifying schedules as required, coordinating deliverables, and providing input into staff performance evaluations and objectives.• Managed project team of 9 developers, coordinating with 7 other project support teams that resulted in an deployment that was delivered on-time and on-budget

Built and deployed functions within the core collections software product, ensuring consistence in design and architecture while leading a team of on-shore and off-shore development resources. • Lead Collections developer for a successful high priority business system deployment

Hogan Systems Developer