Jack Ooi Email & Phone Number

Kedah, Malaysia

1. Provide IT Application Technical supports including administration, configuration, tuning, troubleshooting to ensure business applications process continuity2. Provide technical support on IT applications and change request for end-users including Change Request Management.3. Provide 2nd level technical support to end?users, covering the following areas :-- MyFab application- IT Applications- Oracle Applications- Web Intranet / Extranet- .Net Online Applications4. Standby to provide 7 x 24 hours onsite/remote support5. To support Applications Request and Change Request Management6. Account Management7. To provide regional technical support

Malaysia

1. Maintain and upgrade existing network infrastructures, perform network monitoring and analysis, network reporting, problem troubleshooting and resolutions.2. Responsible for the management of WAN and LAN, firewall, routers, internet service, network domain administration, DNS, IP address, LAN core switches, network management tools and VPN account.3. To provide network and telecommunication support for 7 days x 24 hours coverage, with onsite/standby support.4. Responsible for network projects, which includes network architecture design, implementation and solution recommendation. Perform product analysis and cost justification for network design options.5. Monitor, maintain and continuously upgrade corporate network security.6. Responsible for network operation support to headquarter and branch offices outside Malaysia7. Liaise and work closely with vendors or other IT support group in delivering IT network services. 8. Maintain corporate network infrastructure to provide high availability

Penang, Malaysia

Assigned to Global Returns System (GRS), an Oracle Applications used to manage the warranty of the products. Involved in migration to GRS as replacement for old Return Management System. Identify and detect defect of application reported by users such as error occurred after perform some operations. Fixing the error reported after analyze the root cause of the problem. Performing enhancement on application’s existing User Interface to fulfill user requirement. Doing Technical testing of the procedures created on the User Interface of the application. Preparing documents after completion of each task including the cause, method and result. Tools involved: Oracle Form Builder for form development. Languages involved: PL/SQL for modifying the process run behind User Interface

Bachelor'S Degree, Computer Science, 3.60

Diploma In Electronics Engineering (Computer), Computer Engineering, 3.77