Jack Anderson Email & Phone Number

Portland, Or, Us

Naperville, Il, Us

Riverwoods, Il, Us

New York, Ny, Us

• Provided Internal Audit services for SOX and Model Audit Rule (MAR) financial report testing• Performed Internal Cybersecurity Audit testing in compliance with recent California Privacy Acts (CPRA & CCPA)• Provided 2nd line audit services that lead the assessment, remediation activities, and development of new controls for numerous previously identified system deficiencies• Lead the risk assessment and corresponding System Development Life Cycle (SDLC) compliance initiatives for over 20 new system/process implementations in both traditional and agile environments• As 2nd line audit, spearheaded the design and implementation of several new IT General Controls (ITGC), IT Automated Controls (ITAC), and IT Key Reports• Designed and implemented standardized templates for new control intake and key reports• Regularly performed testing of ITGC, ITAC, and IT Key Reports as both an Internal and External auditor

New York, Ny, Us

• Provided External Audit services for SOX, SOC1, and SOC2 type 2 financial report testing• Provided Internal Audit services for SOX and Model Audit Rule (MAR) financial report testing• Regularly performed testing of ITGC, ITAC, and IT Key Reports as both an Internal and External auditor

New York, Ny, Us

• Provide immediate next level support and assistance for the Level 1 team (40+ members)• Process and fulfill requests submitted by the business and other IT teams• Manage and process support tickets escalated by the level 1 and other IT teams• Create, document, and provide new training sessions and guides for the Level 1 team• Participate in firm-wide technology change meetings as a voice for the National Support Center• Work with application developers and higher-level support teams to discuss common trends and distributing the fixes to our Level 1 support team• Work with the Networking and Application teams to manage outages, sudden issues, and implementation of all firm managed hardware and software• Analyze and address ongoing volume trends in Level 1 tickets• Provide management level responsibilities outside of normal business hours• Provide coaching and mentoring for the Level 1 team that consisted of over 30 technicians

New York, Ny, Us

• Provide Wide Variety of Technical support via Phones and Chat• Support a wide Variety of Commercial and in-house applications• Support Employees working within KPMG offices and Remote• Assist in Training New Help Desk Employees• Work directly with other teams to resolve issues on initial point of contact• Utilize ServiceNow ticketing system for escalation and ticket resolution• Support over 30,000 employees in the US

New York, Ny, Us

• Provide Wide Variety of Technical support via Phones and Chat• Support a wide Variety of Commercial and in-house applications• Support Employees working within KPMG offices and Remote• Assist in Training New Help Desk Employees• Work directly with other teams to resolve issues on initial point of contact• Utilize ServiceNow ticketing system for escalation and ticket resolution• Support over 30,000 employees in the US

St. Louis, Mo, Us

• Oversee asset management (computers, printers, accessories, and supplies)• Took the initiative to organize and implement new stock protocol • Reimage company computers (both Mac and Windows)• Issue and replace leased computers and equipment• Manage the equipment of incoming and outgoing employees• Use problem solving and troubleshooting to solve new and ever changing user related issues • Support onsite and offsite employees and clients (face to face, remote desktop, or on the phone)• Work side by side with my colleagues to provide customer support to all national and international employees• Monitor network traffic of nearly 50 offices around the world• Maintain print servers and printers both locally and within the United States

Edwardsville, Illinois, Us

• Promoted to Technology Manager as recognition for my dedication and willingness to accept responsibilities outside of my job role• Utilized current technologies to implement new inventory tracking standards that led to real time tracking of saleable items• Created new standards for maintaining webpage (maintain fresh content, consistent design, and user friendly editing)• Developed skills and knowledge to become the local CSI Spectrum NG Expert (facilities management software)• Manage departmental computer maintenance such as virus scans and lease returns• Trained new technology support student employees• Wrote and implemented training procedures that were used to train new support students and the professional staff• Provided both direct and informational support to other student employees and professional staff• Assumed nontraditional roles when work load was light (designer, information desk, inventory surplus management, locker enforcement, and maintenance)• Customer service and employee support

Edwardsville, Illinois, Us

• Maintain SIUE Campus Recreation website• Operate and perform support for CSI Spectrum NG• Set up equipment for events (sound and visual)• Customer servicehttp://www.siue.edu/crec/

• Performed data entry and maintenance of new and old inventory• Ran computer maintenance (software updates, data backup, and virus removal)• Setup and built computer stations for employees and registers• Setup and wired entire networks at all 3 stores and warehouse• Assumed sole IT responsibilities when the owner was out of the officehttp://www.andersonsbookshop.com/

Bachelor'S Degree, Computer/Information Technology Administration And Management

Associate Of Science (A.S.), Computer Science