Jack Pappara Email & Phone Number

United Kingdom

• Building and leading a team, driving growth and setting clear objectives.
• Collaborating on strategy with customers whilst understanding their needs and challenges.
• Created, launched and managed a Customer Academy, with proven impact on driving support and success queries down.
• Generate customer advocacy through roundtables and thought leadership webinars, impacting our customer retention and upsell rate. £100k upsell opportunity in most recent event. Our events had +74 NPS.
• Using data analysis to measure the impact of education initiatives, enabling data-driven decision making for future strategies and improvements.
• Responsible for the creation and maintenance of a monthly customer newsletter. 30% open and read rates.

London, United Kingdom

• In this role, I’m responsible for creating global training programmes, onboarding and coaching for performance. This is a fast pace role which requires great communication, leadership and teamwork skills. I identify.
• Onboarding: Ensuring individual training needs are met during both remote and face-to-face inductions, delivering a variety of onboarding programmes for different teams and onboarding senior leadership team members to.
• Coaching: Coaching managers and team members to work through individual challenges, creating a ‘coach-the-coach’ course for managers to help them better support their line reports and improving efficiency and wellbeing.
• Quality assurance checks: Monitoring calls to identify trends and areas for improvement within the service, using coaching to work through these challenges to improve our company NPS scores and sharing learnings and.
• Training: Creating and delivering training sessions when introducing new processes/ programmes to team members (face-to-face and e-learning), PCI training within individual departments, using an accredited C-Me colours.

London, United Kingdom

• My core responsibility involves negotiating and building relationships with suppliers, in order to create exclusive, tailored events for HNW members. Being part of a small team, I’m involved in executing events from.
• Working closely with a range of suppliers, from restaurants and galleries to luxury retailers and health retreats.
• Planning and executing multiple events a month, while working towards long-term business goals and generating revenue.
• Managing all required admin, including invoicing, guest lists, CRM, event marketing and post-event management.

In this fast-paced role, it was my responsibility to recommend services, execute requests and manage our busy members’ lives – from booking theatre tickets and researching restaurants to producing holiday itineraries and creating personalised solutions to their needs, all while exceeding members’ expectation.

As a Lettings Negotiator, I registered applicants, understood their needs, helped them find their ideal property and closed business. This background in negotiation and developing relationships has been invaluable.