Jack Pham Email & Phone Number

Greater Minneapolis-St. Paul Area

• Manage the IT ecosystem of OTG's Minneapolis-Saint Paul International Airport location
• Investigate issues concerning Apple, Android, Audio, and Cisco network devices
• Coordinate with third party vendors on problems, repairs, and replacements
• Demonstrate compassion while assisting guests with our kiosks and ordering systems

Greater Minneapolis-St. Paul Area

• Organized the weekly imaging, preparation, and packaging of 50-100+ laptops for Target new hires, totalling 2500+ during my time
• Collaborated with the Hi-Tech team on weekly hardware deployment projects under an Agile framework
• Reviewed and processed ServiceNow tickets per Target Hi-Tech documentation and procedures
• Troubleshot and repaired hardware for redeployment
• Supported team members with their Windows and Mac concerns through virtual and in-person methods

Greater Minneapolis-St. Paul Area

• Communicated with students and staff in-person, over phones, chats, and emails to solve their technology problems
• Troubleshot issues across different platforms, softwares, and hardwares
• Serviced a diverse group of students, alumni, and staff members at an institution of over 50,000 people
• Utilized systems such as TeamDynamix, JAMF, Active Directory, Bomgar, and Zoom

Greater Minneapolis-St. Paul Area

• Grow professional and technical skills through bimonthly events with Fortune 500 companies
• Acquire opportunities to work as interns for companies around the Twin Cities
• Mentor incoming students to improve their networking and IT abilities

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Collaborated with two local BIPOC owned businesses to create solutions to business challenges
• Developed a marketing plan tailored to Petite Leon’s needs during the COVID-19 pandemic
• Outlined business models for Bladed by Hair Love’s microblading apprenticeship program

Greater Minneapolis-St. Paul Area

• Oversee risk events related to Technology and escalate to the appropriate people when necessary
• Utilize SharePoint websites to maintain lists and libraries of documents and information
• Analyze data between sets of Excel spreadsheets
• Research Ameriprise Financial documents for processes and evidence related to risk management
• Write and proofread professional statements and paragraphs about risk events and controls

Greater Minneapolis-St. Paul Area

• Verified the information and existence of switches, servers, network jacks, and machines using online asset management systems
• Analyzed incoming network traffic for intrusions with network security monitoring software
• Installed network switches to server racks and configure settings using a Linux terminal
• Organized and sorted 30+ closets in Keller Hall in preparation for the Next Gen Network

Greater Minneapolis-St. Paul Area

• Install, maintain, analyze, troubleshoot, and repair IT supported hardware and software.
• Monitor ticket and request queues, take ownership for resolution and fulfillment, and prioritize in accordance with IT procedures and Service Level Agreements.
• Make sure all necessary documentation is updated to reflect changes implemented in performance of job duties, for example asset registries, knowledge bases, and help files.
• Setup and configure workstations, laptops and other personal computing devices, adhering to security requirements and City IT policies.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets and mobile devices.
• Bring feedback from customer engagements to provide input for hardware and software recommendations.