Jack Pham Email & Phone Number

Greater Minneapolis-St. Paul Area

• Manage the IT ecosystem of OTG's Minneapolis-Saint Paul International Airport location• Investigate issues concerning Apple, Android, Audio, and Cisco network devices• Coordinate with third party vendors on problems, repairs, and replacements• Demonstrate compassion while assisting guests with our kiosks and ordering systems

Greater Minneapolis-St. Paul Area

• Organized the weekly imaging, preparation, and packaging of 50-100+ laptops for Target new hires, totalling 2500+ during my time• Collaborated with the Hi-Tech team on weekly hardware deployment projects under an Agile framework• Reviewed and processed ServiceNow tickets per Target Hi-Tech documentation and procedures• Troubleshot and repaired hardware for redeployment• Supported team members with their Windows and Mac concerns through virtual and in-person methods

Greater Minneapolis-St. Paul Area

• Communicated with students and staff in-person, over phones, chats, and emails to solve their technology problems• Troubleshot issues across different platforms, softwares, and hardwares• Serviced a diverse group of students, alumni, and staff members at an institution of over 50,000 people• Utilized systems such as TeamDynamix, JAMF, Active Directory, Bomgar, and Zoom

Greater Minneapolis-St. Paul Area

• Grow professional and technical skills through bimonthly events with Fortune 500 companies• Acquire opportunities to work as interns for companies around the Twin Cities• Mentor incoming students to improve their networking and IT abilities

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Collaborated with two local BIPOC owned businesses to create solutions to business challenges• Developed a marketing plan tailored to Petite Leon’s needs during the COVID-19 pandemic• Outlined business models for Bladed by Hair Love’s microblading apprenticeship program

Greater Minneapolis-St. Paul Area

• Oversee risk events related to Technology and escalate to the appropriate people when necessary• Utilize SharePoint websites to maintain lists and libraries of documents and information• Analyze data between sets of Excel spreadsheets• Research Ameriprise Financial documents for processes and evidence related to risk management• Write and proofread professional statements and paragraphs about risk events and controls

Greater Minneapolis-St. Paul Area

• Verified the information and existence of switches, servers, network jacks, and machines using online asset management systems• Analyzed incoming network traffic for intrusions with network security monitoring software• Installed network switches to server racks and configure settings using a Linux terminal• Organized and sorted 30+ closets in Keller Hall in preparation for the Next Gen Network

Greater Minneapolis-St. Paul Area

• Install, maintain, analyze, troubleshoot, and repair IT supported hardware and software.• Monitor ticket and request queues, take ownership for resolution and fulfillment, and prioritize in accordance with IT procedures and Service Level Agreements.• Make sure all necessary documentation is updated to reflect changes implemented in performance of job duties, for example asset registries, knowledge bases, and help files.• Setup and configure workstations, laptops and other personal computing devices, adhering to security requirements and City IT policies.• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets and mobile devices.• Bring feedback from customer engagements to provide input for hardware and software recommendations.• Prepare equipment for decommissioning, including secure removal and destruction of data. • Accurately record information to document and track request and incident tickets using an IT Service Management system.• Interact with other technology groups as appropriate to efficiently respond to user requests/problems. • Confer with IT Deskside Technician II, and other IT staff to resolve more complex problems.