Jack Phipps Email & Phone Number

PA, 19087, US

Leader of the IT department at LMC. Responsible for systems that facilitate the purchase and logistics of $6B+ of lumber and building supplies every year. Dual focus on enhancing and improving internal LMC systems, while also extending new technology capabilities LMC's stockholder companies.

King Or Prussia, Pennsylvania, US

• Reporting to COO/EVP. Responsible for design, development, and overall digital transformation of the patient and staff experience during the treatment of substance use disorder and mental health concerns.
• Second hire of a new organization, responsible for creating a new team to deliver the technical vision of the CEO.
• Responsible for product definition, development, and technical delivery of an SUD and mental health patient engagement platform designed to increase treatment effectiveness, improve outcomes, and grow revenue. Achieved.
• Led the expansion of platform capabilities, including the integration of ecommerce to enable self-pay opportunities for content and telehealth therapy.
• Developed a program of digital transformation initiatives to improve the efficiency and effectiveness of RCA staff. Led each project through ideation, design, pilot, and full rollout.
• In parallel with technology responsibilities, also served as interim lead of the outpatient business during a year-long restructuring of the entire business.

Chicago, Illinois, US

• Reported to the CTO and Senior VP IT. Responsible for all aspects driving the creation and execution of over $90 Million in annual transformative programs and projects.
• Promoted to lead an 85-person organization, responsible for delivering a portfolio of approximately $120 Million of annual investments in new system and product capabilities, including SaaS, network deployments, and.
• As PMO leader, drove a 15% reduction in average project duration and an 80% increase in delivery throughput while reducing headcount by 5%.
• Led engagements with multiple vendors to identify and implement new digital transformation initiatives improving both customer experience and staff satisfaction.
• Led a cross-functional shift to agile methodology impacting levels from C-suite down to working teams.
• Doubled yearly deployments of point-of-sale system enhancements, by defining and deploying new flexible but reliable governance and delivery paths.

Chicago, Illinois, US

• Reported to the VP of Marketing and COO. Responsibility for full-revenue growth and innovation across multiple product lines through the creation of products and strategic partnerships. Promoted to VP Enterprise.
• Promoted to lead a 50-person organization responsible for $200 Million in yearly revenue.
• Delivered 21% average annual growth in portfolio margin while reducing headcount by 12%.
• Led a dedicated Innovation organization that developed and deployed new mobile applications that monetized underused assets.
• Set the business vision for a multi-year, $1 Billion+ investment in 5G. Developed marketing strategy and gained Board of Directors approval. Led collaboration with international standards groups to define business use.
• Secured roaming revenues exceeding $1 Billion by creating a 5-year program to drive the development and launch of enterprise-wide Voice-over-LTE.

Chicago, Illinois, US

• Reported to the Senior Director of Product and Innovation. Responsible for a 20-person product and services organization that supported the overall short-term and long-term corporate objectives, to maximize profitable.
• Led the creation of 24- to 36-month roadmaps for various product categories and driving prioritization / alignment with impacted partner organizations.
• Drove the refinement of ideas and concepts into actual products, and then led those products through scoping, requirements, and launch.

Chicago, Illinois, US

• Reported to the Senior Director of strategic partnerships. Stepped-in to fill a new role, leading a team of business development managers responsible for finding new business opportunities and managing contracts from.
• Led a 12-person team commissioned by the CEO to investigate and financially assess new opportunities to monetize the LTE network. Delivered recommendations to C-level and was appointed business owner of implementation.

Chicago, Illinois, US

• Reported to the Director of Product Operations. Responsible for a team of 5, created to improve technical product operations and process efficiency.
• Redefined trouble-ticket handling procedures for multiple teams through a continuous improvement process that reduced resolution times by 90%.
• Led detailed technical troubleshooting efforts with multiple vendor and internal teams to reduce ticket volumes on the 2 most popular (and most ticketed) apps by 80%.

Chicago, Illinois, US

• Reported to the Senior Manager of product development responsible for financial modeling, design, development, and launch of a ringtone / ringback tone platform.
• Developed an industry-first business model for selling ringbacks and ringtones from the same application, enabling a differentiated customer experience that maximized revenue.

Teaneck, New Jersey, US

• Senior Consultant, Financial Services Division
• Reported to Principal. Responsible for all aspects of system creation and release. Leader of technical design and development efforts for multiple large and complex high-volume financial systems, including a.

Dublin 2, IE

• Communications / High-Tech and Government Market Units
• Reported various Senior Managerial Consultants across multiple client engagements. Managed multiple teams through design, development, and test for custom applications, including major CRM systems.

Mba, Management Of Technology

B.S., Chemical Engineering