Jack Pitney Email & Phone Number

Richardson, Texas, United States

Richardson, Tx

As a Business Relationship Manager, I serve as a liaison between the Office of Information Technology and UTD client Groups. I provide a single point of contact to bring forward client needs, help define stakeholders, and present potential opportunities from the UTD client perspective.

Richardson, Texas

I assist the Office of Information Technology by documenting existing business processes, and design new, streamlined processes to assist our customers in gaining efficiencies and reducing waste.

Plano, Texas

Combined business and technical skills in a large, multi-functional service delivery environment. As a Business Process Analyst, I understood the workings of a global enterprise and the needs of its clients. Interviewed diverse delivery teams to understand existing processes, created end-to-end cross-functional workflows in support of delivering network services to global clients, and promoted standard processes for repeatable success. Identified and proposed cost-saving process improvements, integrations, and automations to drive out costs. ITIL v2 Foundations certified; familiar with SIPOC, DMAIC, Microsoft Visio, Microsoft PowerPoint, and MS Office Suite.

Plano, Texas

Developed technical skills in a client-facing service delivery environment. Delighted the customer on a number of accounts and assignments. Microsoft Certified Systems Engineer. Team Leader for System Admins. Automated inventory systems. PC deployment, hardware refresh, and site migrations. Hardware and software support for clients ranging from bakeries to leading telecom players.