Jack Porteous Email & Phone Number

Bristol, United Kingdom

Looking after the operational management of the BOIUK website and sub-sites in the Digital Design and UX team.Delivering and implementing change and associated initiatives, working with key stakeholders from across the business - including NI marketing, UK mortgages and UK communications.Recent successes include the delivery of our Financial Wellbeing initiative - including the Youth, Personal and Business Financial Wellbeing sections. 2020 also allowed a build of a comprehensive COVID-19 hub for personal and business customers, and the digital onboarding of several journeys which were previously only available in branch or via telephony services.

Bristol, United Kingdom

Adept at delivering large-scale projects alongside BAU workflows to a multitude of TSB sites, including tsb.co.uk, Secure Banking, and the Local Pride microsite. Good experience of managing workflows and stakeholders, both internal and external.Highly experienced with Oracle, Wordpress, SAP, Ektron and Investis, with good working knowledge of HTML.

Bristol, United Kingdom

Building content and campaigns across all of our live sites, alongside providing systems training to new-starters and being an SME on the Secure Banking site.

Gloucester, United Kingdom

Preventing and investigating credit card fraud. Supporting victims of fraud and processing cases.

Cheltenham

Overseeing manufacture of glasses and lenses for customers, adhering to industry governance. Line managing lab staff and providing resolutions to problems. Proudly troubleshooting customers with complicated health issues as a speciality.Reporting on wastage and sales on a weekly basis to head office, as well as sharing my plans for driving up footfall through local marketing.

Chepstow

Assisting in the machining of spectacles and providing high quality customer service. Training new members of staff on procedures and governance.