Jack Porter Email & Phone Number

Fort Lauderdale, Fl, Us

- Streamlined workflows and improved operational efficiency by 30% using Microsoft Power Automate and project management tools (Asana, Time Doctor), applying IT service management best practices.- Reconciled client accounts in QuickBooks Online and implemented efficient data management practices using Dropbox, ensuring accurate and secure information handling.- Designed and managed daily task schedules for employees, optimizing resource allocation and reducing operational bottlenecks.- Optimized central Outlook inbox organization, enhancing email response times and improving team communication.

San Mateo, California, Us

- Served as the primary point of contact for enterprise SaaS users, managing technical inquiries andsystem performance issues via Zendesk, achieving a 97% customer satisfaction rating.- Delivered tailored onboarding and training sessions and sales presentations at conferences, improving platform adoption by 25% across enterprise accounts.- Spearheaded cross-functional initiatives to enhance help center resources, improving customer support workflow efficiency and reducing support inquiries by 15%.- Collaborated with engineering teams to address system bugs, user feedback, and feature gaps, resulting in product enhancements and maintaining a 95% CSAT average.- Produced KPI reports from customer engagement metrics (Zendesk Explore, Amplitude Analytics) to mitigate churn risks and guide executive decision-making.- Supported product adoption initiatives by developing live webinars and post-webinar feedback analysis, resulting in actionable improvements to customer engagement strategies.

Secaucus, Nj, Us

- Drive sales by meeting and collaborating with store team to understand, support and achieve sales goals and objectives - Promote growth and sales by creating and maintaining internal/external community outreach- Lead and participate in learning and development activities - Lead store in the absence of store manager and handle customer complaints- Trained and mentored team members to promote company policies and service standards- Managed cash drawer drops and prepared daily bank deposits to secure finances- Delegated tasks to oversee store opening and closing functions- Reviewed backend operations to check safety, organization and preparations for restocking- Efficiently process customer transactions, merchandise shelves and price products accordingly

Columbus, Oh, Us

- Achieved sales goals and marketing objectives, delivered memorable customer experiences and drove brand awareness and loyalty- Outfitted customers by suggesting key looks and latest trends based on customer's individual style and buying interest- Promoted brands by educating customers about products by offering marketing collateral, samples and giveaways- Set-up product demonstrations at events and communicated brand features and benefits to consumers- Approached members of public to promote awareness of Abercrombie & Fitch in local area

- Analyzed raw financial data and translated into concise, readable information for reporting- Supported effective business operations by interpreting the current financial performance against the established targets- Preserved data by regularly performing primary and secondary backups- Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy- Verified the accuracy of financial data and associated transactions before inputting into QuickBooks- Created comprehensive Excel spreadsheets based on large data sets- Entered data by inputting alphabetic and numeric information using established procedures- Transferred data from hard copy formats into computer files and database systems- Verified data inputs against internal quality standards and industry regulatory requirements