Jack R. Email & Phone Number

Vienna, Austria

* Managing a multi-country team of level 1 and level 2 support (15 people). (Spain, UK, Austria, France, Italy, Serbia,US)* Reporting on progress of projects * Maintain a standard for each office

Vienna, Austria

* 2nd level support* AD/Azure/O365 management * notebook setups (Microsoft/Linux /MAC)* network setups * hardware procurement's* In house support* Office management* application manager* Zscaler/Tanium/JAMF/CrowdStrike

Vienna, Austria

* Hardware and VM configurations * Ubuntu & RedHat server setups* Customer Linux server management * Foreman Management * The forever love of YAML* Puppet Changes* SSL Cert management for customers

Vienna, Austria

* Datacenter tech/ consultant * Google Admin* User setups for Linux and Windows notebook* In house IT support* Hardware setup/Management* Network Management

Vienna, Austria

* IT all arounder* Manage spam mail gateway* Notebook/Laptop configurations* Help and support end users* Maintain CRM/NAV/Jira/Confluence* O365

San Jose, Ca

*setting up monitoring hosts (Nagios, CheckMK, Observium)*configuring the OS on servers (CentOS/Windows/ESXI)*upgrading firmware and drivers*plan and work with other teams to get systems and VMs going for production and QA environments. *setup and install of ESXI hosts*OCI / AWS*network build outs around the world, UK, Canada, Australia, Hong Kong, and more.*worked with Nutanix on setups, deployments, and management of hardware

San Jose, Ca

*worked in a datacenter, setting up and configuring servers.*setup of server racks at a datacenter*upgraded live networking gear*Create and execute end to end service assurance process/ metrics/ reporting programs in full partnership with NOC management.*Define and maintain documentation standards for NOC operations.*Assist in the development of training for end-users on new processes, systems, and tools that are developed for the NOC.*Work closely with peer team members and Operations Managers to understand requirements and targeted metrics.*Effectively communicate out of process areas and track NOC operator performance gaps.*Setup and maintain old and new networks

United States

*Assists in maintaining network stability and performance through collaborative monitoring and response in a fast paced 24/7 NOC environment*Conducts preliminary investigative reviews of network topology, hardware, software, transmission and signaling links and protocols*Collaborate with engineering, field technicians, and third party vendors to resolve intricate network service issues*Administers troubleshooting engagement and presents a comprehensive progress report throughout the duration of the process*Works on projects and systems issues of medium to high complexity surrounding network planning, configuration, and optimization*Exercises discretionary judgment in implementing problem resolution procedures required to meet serviceability requirements*Verified alarms when needed, identify alarm correlations and appropriate response actions for future automation

United States

*Monitored network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components*Level 1 support for network alerts and responsible for escalation as needed*Proactive maintenance of network devices*Diagnosed and resolve technical hardware and software issues*Responded to user support tickets over the phone and via e-mail/portal in a timely manner*Coordinated with vendors and service providers regarding hardware and software support issues

United States

*detailed knowledge of SIP messaging*Worked with customers to troubleshoot and resolve call quality issues*Acted as interface between customer and carrier to facilitate repairs for all voice and circuit related issues*Provided high level of technical support to T1 Agents, associates & clients*Managed daily E-mails & assigned projects on-time & accurate

United States

*Troubleshoot Enterprise customer reported issues*Was a liaison between customers and technical support, product development, sales and field service*Unified Communications, VOIP, and SIP technologies setups*Support for mission critical network environments

United States

*Support Sales with any Technical questions*Did after support care after the sale*Built out networks for customers *on-site care of networks

Wien

*worked at A1 Telekom Austria*Technology Operation Service Management*Configuration of TV IP channels in Prod and Staging

Santa Barbara, California Area

* Over the phone Tech support for 8x8, Inc.* Customers service* Billing & Payment Support* Identify and evaluate the problem level of the customer* Gauged the customer’s technical level* Take down detailed, useful ticket notes on every interaction* Worked on keeping solutions clear and easy to understand