Jack Randles Email & Phone Number

Melbourne, Victoria, Australia

Project Maestro: take charge as PMO Manager, overseeing a bunch of cool strategic projects across different business zones.Project Kickstart Guru: Lead the charge in all things pre-project – defining scopes, laying out high-level requirements, cooking up business cases, and crunching numbers with cost-benefit analysis.Projects 'on Point': Head up Enterprise Planning, making sure we're tackling the right projects at the right time with the right crew.Risk Wrangler: Dive deep into project risks, worked with project folks and big shots to craft and action solid mitigation plans. Regularly spilled the tea - not to be confused with the drinking kind- on overall risk status and hosted chill risk workshops.RFP Trailblazer: Shook things up with a new, standardised yet snazzy Request for Proposal (RFP) process. Brought in clarity and smart metrics for decision-making, making sure we splash cash on systems that truly rock.

West Yorkshire, England, United Kingdom

Retail PMO Wizard: Led the charge as the PMO Lead for the entire Online crew. Cooked up fresh governance processes that gave the big bosses a crystal-clear view of project magic – progress, milestones, and all the twists and turns.Project Maverick: Shook things up with new project vibes by streamlining processes and docs. Made project life a breeze by standardising and simplifying the game in risk & issue management, planning standards, and financial wizardry.Store Commander: Rode the wave of change across 450+ stores, spearheading process and tech revolutions. Brought the thunder with both process and technology changes like a true retail warrior

Selby, North Yorkshire, United Kingdom

Report Guru: Ruled the charts as the Lead Reporting Analyst, crafting reports like a wizard. From weekly portfolio status updates to monthly Board packs and spontaneous ad-hoc packs, had the whole crew at Group Exec level tuned in.Financial Maestro: Mastered the art of Financial and Benefits Management, waving the Managing Benefits Practitioner wand. Not just a tracker, but a trendsetter – designed and birthed new project artifacts like a creative genius.Tech Whisperer: Navigated the wild world of MS Project Online PPM Tool like a pro. Created project sites, brewed Power BI magic for Risk & Issues and Benefits Management, and painted a portfolio-wide resource profile masterpiece.

Leeds, West Yorkshire, United Kingdom

Leeds, West Yorkshire, United Kingdom

Leeds, West Yorkshire, United Kingdom

•Checking and monitoring the quality of work across the operation, including analysis of telephone calls and written correspondence between the organisation and its customers, solicitors and third parties•Provide feedback to team members and management to address quality issues found•Working closely with compliance to assess risks and ensure the business is complying with regulatory obligations•Reviewing business processes and identifying opportunities for streamlining to deliver efficiencies whilst maintaining operational delivery•Delivering training to staff, after quality issues / trends have been identified

Leeds, West Yorkshire, United Kingdom

I managed the remortgage department’s holidays and staff rota with the responsibility for ensuring the department is appropriately resourced throughout the year, encompassing the authorisation of team holiday requests on behalf of management.I was in charge of the real time resourcing, making sure the inbound call team was always correctly resourced to make sure our Clients' Service Level Agreements were achieved.It was my responsibility to make sure that all investment time, team meetings, coaching, lunches/breaks and training sessions were inline with the company's shrinkage allowance and forecasting.

Leeds, West Yorkshire, United Kingdom

Managed a remortgage team with an FTE of 12 which consisted of: one technical specialist; two senior case managers; five case managers and four case administrators.I managed this team for 6 months whilst covering an existing team manager's paternity leave.I had to conduct 1-2-1s, returning to works, probation reviews as well as doing regular quality audits to make sure we were abiding by our regulatory and client requirements.One of only two employees within the organisation not in permanent managerial positions selected to undertake Active Manager training whilst within the secondment.Attended senior management meetings and monthly review calls with the organisation’s key clients

Leeds, West Yorkshire, United Kingdom

I operated in various departments across the business including: o Litigation; as an administrator, progressing into a case executive role o Business Development; working primarily as a marketing executive o Remortgage; as a remortgage assistant, progressing to floor supervisor Obtained Advanced Level Apprentice in Business Administration and attended BPP Law School once a month providing better insight into the legal sector

Business Extended Diploma Level 3

Education record

Activities and Societies: Head Boy of High School 2011-2012