Jack Rushford Email & Phone Number

California, United States

San Francisco Bay Area

Provide Product and Technical Support for BetterUp Application.Triage Technical Issues and track escalations. Answering Support Tickets through email and live calls. Communicate technical and product updates to customers via support tickets, online blogs, and live calls.Collect data from product feedback to inform product updates and new feature requests.Facilitate internal training with team members and office hours training with customers.Help manage and update internal company knowledge bases. Balance multiple projects to improve internal systems and workflows cross-functionally. Quality Assurance with customer satisfaction and coach performance

Oakland, California

Instruct students of diverse backgrounds and needs.Develop physical and technical dance abilities of students.Choreograph and develop dance pieces for shows and events.Perform street team/social media marketing and event coordination.

San Francisco Bay Area

Product Support with Shipping Technology. Troubleshoot and triage potential bugs within technology.Communicate with customers through live support and ticket escalations. Communicate cross functionally with internal teams and external partners (eCommerce Platforms and Postal Carriers).Use data and metrics to inform productivity. Work and manage work load and multiple projects at a time.Background with Zendesk, Jira, Slack, Google Workspace, Confluence, Lattice.

San Francisco Bay Area

Provide technical solutions for online users.Analyze user behavior, trends, product stability.Work cross-functionality with teams in other departments for technical support.Provide help desk support with phone calls, ticketing escalations, online chat, and account management.Utilize help desk technology: Slack, Jira, Asana, etc.Risk and fraud analysis. Account Management, Proactive Support, Project Management

Burlingame, California

Provide customer solutions and experiences with Apple IOS products and services.Train, educate, and inspire customers and peers to unlock the full potential of their Apple Products and product knowledge.Help customers with data management, data transfers, and software troubleshooting.Skilled in technical sales, billing, financial/subscription services, and customer service.Coordinate, facilitate, and teach field trips/events for Today at Apple sessions.

Denver, Colorado

Project Ava is a media company that provides an outlet for voices from underrepresented communities to share their stories through multimedia storytellingHelped organize events, general board meetings, and storytelling content. Performed administrative work for the board through bookkeeping, technology support, and event coordination.

Instruct students of diverse backgrounds and abilities.Synthesize and research information from texts, professional articles, student and community data to inform instruction and pedagogy. Track student progress through assessments, evaluation, reflection, and accumulated data.Communicate and collaborate with colleagues, administration, students, parents and community members.Facilitated online credit recovery students.Managed a team of online teachers. IT support for students and parents with online courses.

Denver, Colorado

Lead and direct company/team members through project management.Choreograph and develop dance pieces for shows and events. Organize and plan shows with local businesses and organizations.Perform administrative, management , social marketing, and financial work.Awards/ Accomplishments:-Verve Collisionz Hip Hop Competition 1st Place (2012, 2013); 2nd Place (2010, 2014, 2015, 2016)-Vail 8150 Dance Competition 1st Place (2013)-Vail International Dance Festival Headliner (2013) -World of Dance Competition 3rd Place (Atlanta 2016) ; 4th Place (Chicago 2012); 5th Place (Houston 2013)-Set it Off Dance Competition 4th Place (2015) -Semi-finalist (Audition) America's Got Talent (2013)

Aurora, Colorado

Broomfield, Colorado

Denver, Colorado