My role and responsibilities included but were not limited to:• Resource Allocation and Actioning: Utilising the scheduling system and managing the scheduling inbox, promptly actioning and responding to the 50-70 daily resource requests while effectively looping in the required individuals for resolving challenges• Pipeline Planning: Collaborating with project managers and department heads to pipeline new projects from existing clients 2-4 weeks in advance, and from new clients… Show more My role and responsibilities included but were not limited to:• Resource Allocation and Actioning: Utilising the scheduling system and managing the scheduling inbox, promptly actioning and responding to the 50-70 daily resource requests while effectively looping in the required individuals for resolving challenges• Pipeline Planning: Collaborating with project managers and department heads to pipeline new projects from existing clients 2-4 weeks in advance, and from new clients with longer lead times of a month or more.• Strategic Resource Assignment: Strategically allocating resources to projects, considering availability, skills, and expertise to ensure optimal team compositions.• Clash Resolution: Proactively identifing clashing projects to the Head of Production and supporting in finding alternative resource solutions to minimise disruptions and maintain smooth project workflows.• Bench Resource Utilisation: Continuously monitoring and identifying gaps in benched resources to the Head of Production, ensuring that resources are appropriately utilised and that talent is deployed effectively.• Global Resource Coordination: Support the Head ofProduction to collaborate with partner agencies within the Dept network to tap into their talent pools and address resource needs on a global scale.• Resource Onboarding and Offboarding: Supporting the Head of Production, facilitating seamless onboarding and offboarding processes for all resources, ensuring they are equipped for successful project engagement.• Resource Management Systems: Leveraging the scheduling platform for resource scheduling and allocation, optimising utilisation and efficiency.• Conflict Resolution: Collaborating with Heads of teams and the Head of Production to address resource conflicts, and making informed priority calls in a multi-methodology environment. Show less

My role and responsibilities included but were not limited to:• Ensure standards of Customer Service are delivered across all reception departments• Interacting with guests to obtain feedback and respond to guest complaints• Records guest issues and manage an action log to help improve service• Arrange transport for any patients or visitors should it be required• To organise and implement the reception, concierge, bank, agency and telephonist staff rotas… Show more My role and responsibilities included but were not limited to:• Ensure standards of Customer Service are delivered across all reception departments• Interacting with guests to obtain feedback and respond to guest complaints• Records guest issues and manage an action log to help improve service• Arrange transport for any patients or visitors should it be required• To organise and implement the reception, concierge, bank, agency and telephonist staff rotas and to input data on labour management (EZLM) across 2 hospital sites• To drive the Patient Feedback Responses along with concierge• Ensure team capacity is managed to fulfil business needs• Managing recruitment, selection and training of new staff as necessary• Management of the annual appraisal process• Management of staff disciplinary or grievance procedures• Ensuring Data Protection Act guidelines are followed• Ensuring visitor passes are returned and logged accordingly• Management, updating and organising hospital wide lost property• Ensuring both patient facing and back of house reception areas are tidy and look professional at all times• Driving and reporting on team KPI’s and Targets• To track, action, resolve and report on departmental issues• Day to day management of a team of 16 Show less

At Agency A (Now Future Social) My role and responsibilities included but were not limited to:• Instrumental in the transition of office to WFH life during the start of the COVID-19 Pandemic• Lead the creative team, including photographers, videographers, graphic designers, illustrators, producers and freelancers.• Foster a collaborative environment that encourages creativity and innovation.• Ensure consistency in brand messaging, tone, and aesthetics across all… Show more At Agency A (Now Future Social) My role and responsibilities included but were not limited to:• Instrumental in the transition of office to WFH life during the start of the COVID-19 Pandemic• Lead the creative team, including photographers, videographers, graphic designers, illustrators, producers and freelancers.• Foster a collaborative environment that encourages creativity and innovation.• Ensure consistency in brand messaging, tone, and aesthetics across all platforms.• Oversee client pitches and proposals• Creative team in-bound and out-bound client communications of up-to 40 clients. Including but not limited to high profie clients such as All Bar One, Brigit's Bakery London, Nicholsons Pubs, O'Neills Pubs, Hyatt Hotels & Browns Brasserie• Responsible for end-to-end execution for Creative Team output. Including but not limited to: Brainstorming, briefs, scheduling, shoot execution and content reviews• Ensure all creative outputs align with the brand’s core values, identity, and target audience.• Manage the end-to-end creative process for product launches, seasonal promotions, and brand partnerships.• Work, manage and contract external partners, suppliers & freelancers when necessary.• Develop and manage the visual content strategy across all digital platforms.• Stay up-to-date with the latest trends.• Oversee the creation of photo and video content for social media platforms• Mentor and grow the in-house creative team.• Build and maintain relationships with freelance talent and external agencies.• Monitor workload and prioritise projects to ensure timely delivery of creative assets.• Revise content and presentations, approve/reject ideas, provide feedback to the team• Team Management inclusive of but not limited to, 1-1's, appraisals, holiday requests, rota's/calendar management, team motivation and more.• Oversee the creative budget.• Allocate resources effectively, managing both in-house and external creative partners. Show less

Initially starting part time (3 days a week) whilst at university, I soon realised that I was more energised by working and took the decision to work full time to begin working on my own career in the workplace. Working as an Apple Specialist at the Flagship store in Covent Garden in London, my responsibilities included but were not limited to: - Coordinating art and graphics for effective merchandising- Preserving brand integrity by monitoring the consistency and quality of in… Show more Initially starting part time (3 days a week) whilst at university, I soon realised that I was more energised by working and took the decision to work full time to begin working on my own career in the workplace. Working as an Apple Specialist at the Flagship store in Covent Garden in London, my responsibilities included but were not limited to: - Coordinating art and graphics for effective merchandising- Preserving brand integrity by monitoring the consistency and quality of in store visual merchandising- Dealing with Customer Escalations by using empathy to reduce high tempers on the shop floor during service hours quickly and efficiently ensuring that customers understand policies that we have to follow and why. Additional responsibilities include building further relationships with customers through the aid of our business team in store and being able to lead a team and support areas of the store when needed Show less

As part of a Full-Time 3 Month Career Experience based in Covent Garden, i was in charge of the implementation and deployment of demo systems within a Flagship London Apple Store. Being Able to efficiently, effectively and expertly apply my knowledge and high standards into executing hardware and software changes and maintenance day to day and into two high profile product launches, both during working hours and overnight, and on multiple occasions jumping to the challenge of leading a large… Show more As part of a Full-Time 3 Month Career Experience based in Covent Garden, i was in charge of the implementation and deployment of demo systems within a Flagship London Apple Store. Being Able to efficiently, effectively and expertly apply my knowledge and high standards into executing hardware and software changes and maintenance day to day and into two high profile product launches, both during working hours and overnight, and on multiple occasions jumping to the challenge of leading a large team.Working as part of a small close-knit team, who alongside myself daily strove for only the best results within all merchandising tasks and going above and beyond by delivering Visual Merchandising training to new team members from my own store and stores around London. We drive brand awareness and marketing campaigns for Apple and our corporate partners.As aforementioned i have been a fundamental part of of the planning and execution of product launches that attract a high level of media attention. Being able to encourage and motivate a large team through overnights, in-store Visual Graphics Panels, hardware and software demo tools for products, window displays and liaising with our Corporate Team on a regular basis are just some of the tasks i had to undergo during my career experienceThrough this I built on my high attention to detail, ensuring I can pick out the finer details in things to ensure its top presentability. I feel this has given me a great sense of accomplishment and pride with my work and has given me the opportunity to show my worth in stressful conditions and to always strive for the best results Show less