Contracting & Consultancy roles for various projects, including:* Greenpeace - Built a data analytics platform* Mother Kelly's - Built an e-commerce website* Reclaim The Internet - Built a campaigning website* Tomkins Times - Built an online magazine for acclaimed journalist* LSE - Building a brochureware website for "Class Ceiling" project

Overall responsibility for managing the proprietary Platform, including managing Development team and the Infrastructure team. Key responsibilities:* Reporting directly to CTO* Recruiting, Training and Line managing 8 members of staff* Managing Support Development Team and the Infrastructure Team* Service Reviews with Clients, including SLA Management* Supplier Management, including contract negotiationsKey achievements:* Created Agile processes for development and deployment* Maintained PCI DSS Status* Migrated appropriate services to Cloud* Upgraded old and complex systems to improved technology* Setup Disaster Recovery* Created inhouse reporting suite

Supporting the proprietary Platform, by acting as a bridge between IT and operations, and delivering 1st / 2nd Line Support to internal staff and external clients. Key responsibilities:* Liaising internally between Development team and the Operations team* Performing Business Analysis for new projects* Writing Database QueriesKey achievements:* Lead Business Analyst on largest project of 2012* Major improvements to the database

Responsible for testing, supporting and maintaining the proprietary Platform. Key responsibilities:* Managing and scheduling the monthly £10-15k development budget* Communicating release updates and new processes* Developing and document test plansKey achievements:* Created streamlined process for development prioritisation * Reduced development bill by £10k per month

Performing Customer Service duties and Back-Office tasks. Key responsibilities:* Point of escalation for call-centre* Dealt with customer complaints* Carried out operational tasks