Jack Shea Email & Phone Number

Maidenhead, Gb

Windsor

People Management:• Conduct monthly 1 to 1’s and 6 monthly Appraisals.• Coaching team members to assist with their career development and performanceenhancement.• Ensure all team members have clear goals and targets with which they are working towards.Training:• Identifying training needs within the team.• Plan and lead individual and group training sessions.• Work with other UK department heads to work together on common projects.Recruitment & Capacity Planning:• Forecast the demand by analysing the travel statistics and strategise accordingly by determining the appropriate staffing levels.• Plan and implement a weekday and weekend rota that ensures consistent service levels are always offered.• Anticipating turnover, creating service competencies and maintaining job descriptions.• Interviewing applicants with competency-based questioning telephone and face to face.• Plan and implement a successful induction plan for new starters.Customer Care:• Ensure all clients after sales requests are dealt with promptly (within 24 hours) and efficiently.• Ensure all clients are communicated to professionally and courteously by telephone, emailand, if the situation arises, face to face.• Handle all escalated customer complaints/feedback and appropriately.• Work with the Head of Customer Service and our Customer Experience Manager to ensure our client feedback is positive and react to any poor feedback the service team may receive by analysing the current processes and client engagement.

Windsor, England, United Kingdom

Key Responsibilities:• Day to day management of the accounts payable team.• Ensuring that all invoices are processed in a timely manner.• Preparation of payment runs, guaranteeing invoices are settled in accordance with payment terms.• Ensure good relationships are maintained with the suppliers.• Maintaining the invoice approval workflow process.• Perform the accounts payable month end close processes, including reconciliations.• Working with the Management Accountants to ensure all outstanding queries on the ledgers are resolved prior to month end close.• Monitoring workloads and implementing improvements and efficiencies to the working processes.• Assist with system testing / process changes.

Windsor, England, United Kingdom

People Management:• Conduct monthly 1 to 1’s and 6 monthly Appraisals.• Coaching team members to assist with their career development and performanceenhancement.• Ensure all team members have clear goals and targets with which they are working towards.Training:• Identifying training needs within the team.• Plan and lead individual and group training sessions.• Work with other UK department heads to work together on common projects.Recruitment & Capacity Planning:• Forecast the demand by analysing the travel statistics and strategise accordingly by determining the appropriate staffing levels.• Plan and implement a weekday and weekend rota that ensures consistent service levels are always offered.• Anticipating turnover, creating service competencies and maintaining job descriptions.• Interviewing applicants with competency-based questioning telephone and face to face.• Plan and implement a successful induction plan for new starters.Customer Care:• Ensure all clients after sales requests are dealt with promptly (within 24 hours) and efficiently.• Ensure all clients are communicated to professionally and courteously by telephone, emailand, if the situation arises, face to face.• Handle all escalated customer complaints/feedback and appropriately.• Work with the Head of Customer Service and our Customer Experience Manager to ensure our client feedback is positive and react to any poor feedback the service team may receive by analysing the current processes and client engagement.

Windsor, England, United Kingdom

• Be the day-to-day Team Leader who is on the front line with the service team and able to feedback any capacity/operational issues to the Head of Service. • Be the first port of call to assist or advise team members on any complex tasks or issues that need more attention. • Day or Day management of members of the service team. • Set the bar with regards to the standards expected of a Customer Service Agent by adhering to the highest possible standards in phone activity, case activity, behaviour and skills. Assist the Head of Service by: • Identifying training needs throughout the team and helping to undertake team and individual training sessions. • Carrying out quality checks on the team’s service levels. • Training and on boarding of new recruits. • Additional tasks such as rota planning, seating plans and incentive management.

• Management of existing bookings – communicating with customers when dealing with amendmentsto the booking and offering new quotes for any changes.• Provide a high level of after sales service to clients by organising any ‘extras’ and answering anyquestions about an existing booking.• Supporting with the client online journey including portal queries.• Full Omni channel communication with clients such as inbound and outbound calls, email, live chatand cases.• Supporting with the administration of a booking including but not limited to collecting balances,completing supplier confirmations, collecting travel information and rooming lists.• Handle any negative feedback and customer issues that may occur prior to, during or after the golfbreak bookings.• Assisting the sales teams with incoming enquiries and providing an excellent referral service.

Windsor, England, United Kingdom

Beaconsfield, England, United Kingdom

Target driven sales role, providing bespoke health and wellness holidays based upon clients' needs, specifications and budget. Liaising with companies around the world, responsible for all details including providing detailed quotes and negotiating price, full itinerary, arranging flights and transfers, and taking payments.

Maidenhead, England, United Kingdom

Head Coach running after school clubs and holiday camps for primary schools within Berkshire, alongside a Saturday Morning Development Centre and Advanced Performance Centre. I was responsible for the safeguarding of the children in attendance, having direct communication with parents and liaising with school staff to ensure the sessions and camps were successful.

Marlow, England, United Kingdom

Based within the Special Educational Needs Department providing one to one and class support across the full national curriculum.

Winnersh, England, United Kingdom

Advanced Level Apprenticeship in Sports Development, in the active leisure and learning sector. Football Coach delivering development sessions in partnership with Fulham Football Club, coaching within local schools including Eton College and Reddam House, and providing Planning, Preparation and Assessment (PPA) cover in primary schools within Berkshire.

Apprenticeship, Sports Coaching And Delivery

Sports Coaching And Performance - Foundation

Education record

Education record