• Creative lead for 8+ team members, managing creative/visual output across all areas of the business, including design, product development, physical output and rebranding• Applied design thinking methodologies to solve complex problems and enhance project outcomes.• Mentored and coached creative teams, fostering culture of continuous learning and growth.• Innovated design projects through detailed knowledge of evolving trends and technologies.• Managed creative budgets and resources efficiently to optimise project delivery.• Conceptualised and directed creative strategies for diverse projects in alignment with brand objectives.• Delivered against client aesthetics, function and design objectives.• Reviewed and provided constructive feedback on creative work, guiding team members towards excellence.• Leveraged strategic networking to create new business opportunities.• Managed teams by overseeing hiring, training and professional growth of employees.• Conducted research and gathered information from multiple sources to present clear results.• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

• Managed large-scale events from initial planning to successful completion.• Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.• Hired temporary event staff based on budgets, event size and specialised skills required.• Updated online calendars with available event slots to maximise bookings.• Created bespoke packages for clients based on event requirements.• Planned and efficiently organised activities, details and timelines for large- and small-scale events.• Promoted seasonal offers to maximise event bookings.• Identified opportunities for customer account growth to increase value and loyalty.• Negotiated costs with suppliers to meet client event budgets.• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• The development and delivery of large-scale, luxury events, shoots and installations at a leading London floristry brand• Ensuring the Creative Director's vision was upheld and executed, while managing budgets, organising logistics and monitoring profit margins• Liaising with celebrity and top-tier clients while maintaining professional relationships• Managed large-scale events from initial planning to successful completion.• Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.• Hired temporary event staff based on budgets, event size and specialised skills required.• Created bespoke packages for clients based on event requirements.• Fostered relationships with local and national vendors to support favourable pricing and delivery options.• Supervised external contractors to achieve successful events.• Determined client budget, vision and requirements through consultations.• Understood event timelines and coordinated staff to meet required deadlines.• Provided mentorship, support and team management to keep staff suitably trained and competent.

• Used critical thinking to break down problems, evaluate solutions and make decisions.• Displayed energy and enthusiasm in fast-paced environment.• Served customers to drive sales and deliver top-quality experiences.• Oversaw daily operations to achieve high productivity levels.• Increased revenue by upselling and recommending products.• Completed opening and closing procedures, from product replenishment to budget control.• Displayed exemplary customer service in client-facing role.

• Working as part of a dynamic team of young florists in a fast-paced environment• Quoted and processed customer orders to meet desired specifications.• Picked, packed and labelled orders accurately for proper dispatching.• Built exciting shop-front installations to increase customer footfall and social media presence.• Drove customer satisfaction by providing recommendations for greenery and flower pairings.• Designed and assembled floral displays using various construction techniques.• Recommended cost-effective flower alternatives to client wishes to meet budgets.• Merchandised stock and controlled stock levels, minimising costs and waste.