Jack Shih Email & Phone Number

North Vancouver, British Columbia, Canada

- Improved internal OutSystems Application for the whole organization by revamping UI/UXand parsing database columns into a separate table with a many-to-many relationship.- Created integration applications in IBM ACE that call provider services using transport methods such as SOAP, REST, and MQ.- Built and deployed Karate test cases for new applications via Jenkins.- Analyzed, designed, tested sustaining integration services to meet business requirements.- Investigated and… Show more - Improved internal OutSystems Application for the whole organization by revamping UI/UXand parsing database columns into a separate table with a many-to-many relationship.- Created integration applications in IBM ACE that call provider services using transport methods such as SOAP, REST, and MQ.- Built and deployed Karate test cases for new applications via Jenkins.- Analyzed, designed, tested sustaining integration services to meet business requirements.- Investigated and resolved testing and production application related problems.- Worked cooperatively in a cross functional team environment with other departments and stakeholders. Show less

Internally assisted CRA and Canada Border Services Agency employees with IT-related issues at first point contact.Job included webform processing, live chat, and phone assistance via remoting into client's workstation to solve their issues.Major skills acquired: • Customer service • Documentation • Communication • Fast learning • Troubleshooting • Adaptability • Interpersonal skills

Burnaby, British Columbia, Canada

• Learned to manage, organize, and optimize daily deliveries of 100parcels.• Trained in attention to detail skills through sorting and matchingpacket addresses against an address board.

North Vancouver, British Columbia, Canada

• Managed and led a team of 8 servers to maximize the quality andefficiency of services as sales doubled over the period of myemployment.• Oversaw finances, handled bookkeeping, calculated taxesand revenues and payroll using QuickBooks Desktop.