Jack Shih Email & Phone Number

Newtown Square, Pennsylvania, United States

Waldorf, De

Responsible for the SAP Ariba Supply Chain Collaboration and SAP CIG (Cloud Integration Gateway) which are used in Direct Material Procurement. Provide solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba Business Network applications. Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborate with global support and development engineers across the product area to drive positive customer outcomes. Coach and mentor Support Engineers to increase their product expertise and productivity. Drive creation of knowledge in component area of expertise and proactive proliferation of knowledge by delivering knowledge transfer sessions and hosting team operation review for the leadership team.

Walldorf, Bw, De

Deliver Architecture Workshop for Custom Code Management topic on-site with SAP MaxAttention/ActiveAttention customers. Perform Custom Code Impact Analysis on various system landscapes including SAP ERP Central Component, Suite on HANA and S/4HANA In Memory Business Suite. Validate and support tools enablement service to provide a fully functional Custom Code monitoring mechanism in customer's environment.Ensure smooth S/4HANA conversion and efficient operation of Custom Code Objects in SAP standard releases. Mitigate possible risks for digital transformation and maximize the potential and performance of Custom Code Objects. Provide premium engagement services to help SAP customers to establish a full-scale quality governance process and assist in remediation process to continuously improve the quality of Custom Code Objects.

Walldorf, Bw, De

Provide maintenance, development support, and continuous improvement for all standard releases in general availability. Ensure an efficient and optimized operation of SAP software. Take full responsibility for the code and provide standard solution to our customers'​ inquiries. Resolve critical customer issues to mitigate customers' financial loss and business impact. Specialized in ERP - Sales and Distribution• Third Party (SD-SLS-SO-TP) and Output Control (SD-BF-OC) components.• Generating code corrections, code improvement, and developing new features. • Training and mentoring colleagues in different functional area within the organization.• Handling customer escalation and resolving highly complex critical customer situation.• Coordinate de-escalation activities with all involved external and SAP internal parties.SAP S/4 HANA Output Management Development• OData Service Creation using SAP NetWeaver Gateway Service Builder.• Developing new functionalities for S/4 HANA Output Management.• Design and Create Sales Document Form Templates using Adobe Livecycle Designer.• Offers one solution for all output related tasks across the products.• Provides Ready-To-Use output scenarios (Pre-Delivered Configuration)• Provides standard extensibility including Output Parameter Determination (BRF+ Configurations)

Walldorf, Bw, De

Nominated as SAP Catalyst by Vice President and Development Manager of AIS Development Organization. Qualified as a SAP catalyst whose contribution to SAP stands out, demonstrated a high level of performance and motivation to assume more responsibility.Fellowship - SAP Fiori Notification & Slack Platform Integration• Joined SAP catalyst fellowship program to acquire SAPUI5 development skills and product management experiences.• Working with SAP Cloud Platform UI5 Product Management Team located at SAP Palo Alto Labs.• Coordinating knowledge transfer session with Development Architect and working with external Slack platform integration team.• Completing use case prototype using Slack Application, SAP Fiori Notification and OAuth 2.0 Authorization Framework.• Disseminating white-paper on best practices for the customers and other interested parties.

Walldorf, Bw, De

Provide support to various customer situations including solution landscape, core business processes, interfaces, mission-critical projects, and publish the corresponding technical documentation in the area of enterprise software. Work directly with Development teams and key clients to resolve customer escalation and go-live risks. Perform root cause analysis, coding investigation, and configuration for the clients. Collaborate with stakeholders to assess their challenges and document their requirements for system implementation. • Specialized in SAP Customer Relationship Management - CRM Service and UI Framework.• Coordinate troubleshooting and analytical tasks to resolve customer issues.

Windsor, Ct, Us

• Implemented front-end infrastructure, and back-end communication with database and servers• Quality assurance of GWP management system, and SSCNet trading network• Cooperated and communicated with colleagues to develop an efficient working environment