Jack Sinclair Email & Phone Number

Friendswood, Tx, Us

Friendswood, Tx, Us

Remote

Supporting Sutherland's WEX Direct Benefits team. In this role, I provide support to WEX participants regarding their benefits including, reimbursement accounts, login assistance, investment accounts, expenses and claims. I moved over from the Benefits Admin team on 11/25. The Direct Benefits team is still under the same client (WEX), but this team handles a different customer group.

Providing customer service support for Sutherlands WEX Benefit Administration team.HIPAA certified.In this account, I supported participants with login assistance, annual enrollment for Benefits, life events, reimbursement accounts (FSA, LPFSA, DCFSA, HSA and HRA), COBRA and ACA.

Friendswood, Texas, United States

• Orchestrated strategic development and implemented process innovations for Sutherland's internal language testing solution, GLA, emphasizing efficiency and effectiveness improvements.• Provided comprehensive support to global talent acquisition, training, and service delivery teams, ensuring seamless operations.• Systematically analyzed testing, hiring, training, and KPI data to derive actionable insights for stakeholders, facilitating well-informed decision-making.• Served as a pivotal point of contact for various client interactions, including product discussions and ordering, influencing purchasing decisions and ensuring timely order management.• Exhibited proficiency in creating presentation materials using PowerPoint, Excel, and MS Word, becoming the go-to resource for colleagues.

Friendswood, Texas, United States

Promoted to Associate Manager to support the supervisory functions of the GLA Team. • Consistently drove KPI‘s above goal, year after year.• Led training activities for incoming language raters.• Conducted quality audits and weekly team meetings to ensure alignment to testing methodology.• Collaborated with cross function teams on various projects supporting our Talent Acquisition and Training process globally.• Ensured the regular compliance with all necessary company trainings regarding regulatory compliance to information security, anti-bribery, and code of conduct.• Developed client relationships with vendors providing language assessment services externally.

Syracuse, Ny

• Meticulously reviewed incoming language proficiency tests, applying Sutherland's language testing methodology to select optimal candidates.• Attained a high level of precision in language assessments, earning the responsibility of auditing teammates to uphold excellence standards.• Significantly enhanced the accuracy and effectiveness of the talent acquisition process.

Syracuse, New York, United States

• Delivered tier-2 support for one of Sutherland's premier clients, providing direct support to frontline agents.• Managed escalations, offered guidance, and granted approvals for sensitive tasks, ensuring optimal customer satisfaction.• Collaborated with a team of Subject Matter Experts to address lingering unresolved customer issues, consistently delivering exceptional support.

Syracuse, New York, United States

• Supported customer inquiries regarding sales, tech support, account management and product questions.• Provided roaming floor support for other agents.• Met with trainees to share best practices.

Syracuse, New York, United States

• Supported customer inquiries regarding sales, tech support, account management and product questions.• Provided blended support to customers reaching out via telephone or online chat.

Bachelor Of Science - Bs, History

High School Diploma, My Focus Was On Art

This school was actually a K-12 so I spent my whole K-12 education here.