Work with underwriters to fix application problems and resolve issues. Review loan files and update to match current standards. Explain different types of loans pertaining to client situations. Field customer complaints and provide solutions.Oversee scheduling of timely loan closing to satisfy home builder and buyer needs. Implement sales strategies that establish relationships with realtors, CFA's and financial advisors.Monitor pipeline to track and log status of loans.Obtain copies of applicants' credit histories and reviewed paperwork to determine feasibility ofgranting loans.Proactively identified solutions for customers experiencing credit issues.Explain very technical financial information to applicants in easy to understand language.Handle customer complaints with relative ease by conducting research, listening carefully and takingappropriate action.Create strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Produce high-quality loans complying with company guidelines. Build relationships with realtors, builders, financial professional, bank stores and past clients.Educate prospective and existing clients of programs, rates, underwriting requirements and loan programs.Work to understand client’s desired outcomes and their financial/credit data to match them to an appropriate loan program.

Responsible for generating and increasing residential mortgage lending share with a primary focus on HSBC’s Premium Customer segment.Developed and maintained relationships with appropriate centers of influence to drive origination activities, including, but are not limited to Premier Relationship Managers, realtors, builders, attorneys, Financial Advisors and other external sources.Counseled customers on various types of mortgage financing, choosing a program best suited to their needs; complete mortgage application, follow through to closing and resolve any problems, while ensuring salability (as applicable) and compliance with proscribed guidelines.Supported, endorsed and contributed to team environment in serving assigned bank branches.Collaborated with Premier Relationship Managers, Financial Advisors, etc. to identify and deliver financial solutions to meet our customers' needs.

Produced high-quality loans complying with Wells Fargo guidelines.Built relationships with realtors, builders, financial professional, bank stores and past customers.Informed prospective and existing customers of WFHM programs, rates, policies, underwriting requirements and loan procedures.Reviewed real estate appraisals, title reports and real estate transactions to close quality loans. Analyzed detailed financial/credit data, matching customer desired outcomes with appropriate loan programs.Accomplishments:▪ 2016: YTD through August – Ranked #1 of 22 in Top Loan Total Units and Volume▪ 2015: Ranked #2 of 37 in branch for volume, achieving 283% of target▪ 2014: Ranked #5 of 38 in branch for volume, achieving 333% of target

Managed the daily activities and operations of the sales office.Monitored and evaluated sales results, productivity levels and profit opportunities for the branch, ensured the sales staff complied with all established policies and procedures, including proper loan documentation and regulation compliance.Hired, trained and coached sales staff to ensure effective solicitation.Identified marketing and business development opportunities to generate new revenue.Achieved branch office sales goals and completed projects as directed by district/division leadership.Accomplishments:▪ 2005 – 2009: Winner of bi-annual President’s Council.▪ 2005, 2006: Ranked #1 Branch Sales Manager.