Jack Sinnott Email & Phone Number

Speke, Liverpool, England, United Kingdom

• Approve all Financial Promotions, ensuring alignment with business and regulatory standards.• Guide key stakeholders in crafting compliant promotions across multiple channels, offering expert advice.• Conduct competitor analysis to identify opportunities and threats, considering the current economic landscape.• Maintain an efficient and robust controls framework to assure stakeholders of compliance and mitigate financial or reputational risks.• Investigate escalated financial services queries, analysing trends to promptly address issues.• Participate in monthly complaints meetings, analysing data and suggesting campaign improvements.• Develop logs and dashboards to present complex data clearly for senior-level meetings.• Attend change meetings for new projects, providing insights on impacts to financial promotions.

Aintree

- Designed, developed, maintained, and implemented processes for handling complaints and remediation, including creating process maps, manuals, and detailed documentation for customer-facing operations, ensuring alignment with business policies and regulatory guidelines.- Provided expert insights to influence various projects prior to implementation.- Organized and led weekly change meetings to prioritize, advance, and resolve suggestions promptly.- Trained both internal and external handlers on multiple processes and remedial projects.- Ensured quality assurance for QA handlers (CTC), aligning checks with the QA framework.- Gained acting management experience, focusing the team on priorities, meeting stakeholder expectations, and reallocating resources as needed.- Collaborated with internal and external stakeholders to ensure process design met business standards and regulatory requirements.

Aintree

PPI complaint handler working across the varying stages of complaint handling (Triage, Review & Redress) for leading online retailer. Experience in working complaints from logging to resolution ensuring complaints are dealt with in line with FCA disp rules and ensuring exceptional quality of handling.

Liverpool, United Kingdom

Bachelor Of Science (Bsc), Business & Management (Accounting)

Education record