Jack Sinnott Email & Phone Number

Speke, Liverpool, England, United Kingdom

• Approve all Financial Promotions, ensuring alignment with business and regulatory standards.
• Guide key stakeholders in crafting compliant promotions across multiple channels, offering expert advice.
• Conduct competitor analysis to identify opportunities and threats, considering the current economic landscape.
• Maintain an efficient and robust controls framework to assure stakeholders of compliance and mitigate financial or reputational risks.
• Investigate escalated financial services queries, analysing trends to promptly address issues.
• Participate in monthly complaints meetings, analysing data and suggesting campaign improvements.

Aintree

- Designed, developed, maintained, and implemented processes for handling complaints and remediation, including creating process maps, manuals, and detailed documentation for customer-facing operations, ensuring alignment with business policies and regulatory guidelines.- Provided expert insights to influence various projects prior to implementation..

Aintree

PPI complaint handler working across the varying stages of complaint handling (Triage, Review & Redress) for leading online retailer. Experience in working complaints from logging to resolution ensuring complaints are dealt with in line with FCA disp rules and ensuring exceptional quality of handling.

Liverpool, United Kingdom

Bachelor Of Science (Bsc), Business & Management (Accounting)

Education record