Jack Smith Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

🟦 ROLE 🟦A work placement that transitioned into a permanent role as a Product Analyst during my study of my Postgraduate degree. Working in the motor finance industry contributing to strategic decision-making, ensuring data integrity and optimising product reporting for commercial success.🟦 RESPONSIBILITIES 🟦💼Consulting with Product Management team to analyse products.💡Work with Proposition Management team to provide data for new product propositions… Show more 🟦 ROLE 🟦A work placement that transitioned into a permanent role as a Product Analyst during my study of my Postgraduate degree. Working in the motor finance industry contributing to strategic decision-making, ensuring data integrity and optimising product reporting for commercial success.🟦 RESPONSIBILITIES 🟦💼Consulting with Product Management team to analyse products.💡Work with Proposition Management team to provide data for new product propositions. 📐Designing and creating executive-level reporting dashboards to support in strategy.🤝Developing and maintaining relationships with stakeholders cross-functionally.💻Demonstrating advanced data science skills including advanced Excel, Tableau and Python/R languages.⚖️Ensuring compliance with regulations with annual product reviews.🟦 CONTRIBUTION 🟦Automated several reports and optimised their efficiencies to reduce reporting time by over 50%.Carried out extensive data modelling to predict customer retention using advanced machine learning tools, as part of my dissertation. Show less

🟩 ROLE 🟩A temporary role between university and graduate scheme, working in ASDA Café as a Customer Services Assistant. Working in a fast-paced environment striving for excellent customer service and working collaboratively as part of a team. 🟩 RESPONSIBILITIES 🟩Working in all areas of the café: 👥 Serving customers. 🍳 Preparing food and drink and cooking meals. 🧼 Cleaning tables and washing dishes ensuring exceptional hygine standards. 📦 Managing… Show more 🟩 ROLE 🟩A temporary role between university and graduate scheme, working in ASDA Café as a Customer Services Assistant. Working in a fast-paced environment striving for excellent customer service and working collaboratively as part of a team. 🟩 RESPONSIBILITIES 🟩Working in all areas of the café: 👥 Serving customers. 🍳 Preparing food and drink and cooking meals. 🧼 Cleaning tables and washing dishes ensuring exceptional hygine standards. 📦 Managing stock levels. 🦺 Ensuring all health and safety measures are in place and strictly followed. 🟩 CONTRIBUTION 🟩In the period of employment, I helped to achieve the highest sales day on record for the site and further broke this record again with a 15% increase in sales. Show less

Pontypridd, United Kingdom

🟥 ROLE 🟥Part-time work during my A levels, working in Argos as a Customer Service Advisor. Working as part of a renowned business process, prioritising efficiency and great customer experience.🟥 RESPONSIBILITIES 🟥 📦 Picking items from stock warehouse. 👥 Delivering items to customer ensuring good customer experience and dealing with complaints. 💳 Using POS systems to serve customers. 🗃 Organising and replacing stock using an alphanumeric location… Show more 🟥 ROLE 🟥Part-time work during my A levels, working in Argos as a Customer Service Advisor. Working as part of a renowned business process, prioritising efficiency and great customer experience.🟥 RESPONSIBILITIES 🟥 📦 Picking items from stock warehouse. 👥 Delivering items to customer ensuring good customer experience and dealing with complaints. 💳 Using POS systems to serve customers. 🗃 Organising and replacing stock using an alphanumeric location system. 🛒 Maintaining good knowledge about over 60,000 products from the product range.🟥 CONTRIBUTION 🟥I exceeded handover-time targets by 20%, increasing effiencing for the business. Show less

Cardiff, United Kingdom

⬛️ ROLE ⬛️Temporary Christmas work undertaken during my GCSEs, at Debenhams in the Christmas, home and click and collect sections. ⬛️ RESPONSIBILITIES ⬛️ 🎄 Assisting with arranging high quality displays of Christmas items to increase sales. 🖱️ Handing over products to customers on the click and collect desk.🗃 Organising the stock room.📈 Increasing sales figures to a high footfall department store.🎁 Delivering high-quality customer service with… Show more ⬛️ ROLE ⬛️Temporary Christmas work undertaken during my GCSEs, at Debenhams in the Christmas, home and click and collect sections. ⬛️ RESPONSIBILITIES ⬛️ 🎄 Assisting with arranging high quality displays of Christmas items to increase sales. 🖱️ Handing over products to customers on the click and collect desk.🗃 Organising the stock room.📈 Increasing sales figures to a high footfall department store.🎁 Delivering high-quality customer service with specific requests, e.g. gifts.⬛️ CONTRIBUTION ⬛️I organised the click and collect storage room, reducing time spent looking for items. Show less

Bachelor Of Arts, Journalism, Media And Sociology, First

Activities and Societies: FAD Commercial Dance Society 🟥 RELEVANT MODULES 🟥 📝 Social Research Methods – Demonstrated advanced techniques.

Postgraduate, Data/Artificial Intelligence, Distinction

Activities and Societies: Course Social Committee Member Part of the Graduate Programme Wales' Data/AI Fast Track Programme, working.