Jack Smith Email & Phone Number

United States

United States

Sr. SCADA and Load Management Analyst

United States

Tysons Corner, Virginia, United States

Facilitate between the customer and technicians to ensure timely service and repairs to the customers vehicle. Maintain Volkswagen of America quality of standards and repair procedures.

Capitol Heights, Maryland, United States

• Responsible for daily operations, productivity, profitability, and safety.
• Successfully collected $196,000 of uncollected warranty claims dating back 2 years within my first four months of employment.
• Maintain quality of standards and processes to remain compliant with the manufacturer.
• Cut monthly expenses by $15,000 to $20,000 by controlling expenses and vendor costs.

Tysons Corner, Virginia, United States

• Managed the Annex shop with 10 technicians and my own team of service porters and parts department.
• Increased production year over year through customer retention and ethical standards from 1.4 million to 2.7 million in 9 years as an individual.
• Consistently exceeded customer satisfaction scores set by manufacturer and dealership. Minimum score 93.5%, I was consistently over 95%.
• Responsible for training and on-boarding new hires, computer training with Reynolds and Reynolds, and service adviser training through experience and manufacturer standards.

Bachelor Of Science - Bs

Education record