Jack Stephens Email & Phone Number

Peterborough, Gb

Peterborough, England, United Kingdom

Handling the flow of automation to benefit the operations team and ensure that we maintain maximum efficiency to exceed recommended KPI across designated areas by following the correct procedures / processes to minimize stock inaccuracy. It is also my responsibility to act as 1st line support and report to the engineering team when an error or issue is spotted along the flow of automation to minimize downtime with the assistance of our SCADA system and CCTV cameras to provide better accuracy and pinpoint the location of the errors. I have experience when using various IT systems (JDA WMS / KNAPP WCS) and MS Office applications to generate reports / investigations to assist the operations team.

Peterborough, England, United Kingdom

Performing various tests for system implemented changes using my overall experience with JDA WMS and KNAPP WCS whilst also being able to provide evidence or final conclusions to feedback and support the configuration team. Ability to work well with others in an office or warehouse environment and communicate efficiently. Responsible for creating test scenarios, raising defects and reporting any issues that may occur to impact the customer or affect the business whilst recording all data within the ALM framework. Always willing to help with providing hypercare support to all managers / operations members, participate in admin investigations to report solutions or problems within the work environment and assist with training when necessary.

Peterborough, England, United Kingdom

Providing support to the operation teams across all departments on site whilst always having an updated knowledge of all current processes within the warehouse for both Ecommerce and Retail. I was responsible for raising incidents when necessary and escalate issues to operations managers or the IT team. Performing daily checks and investigations to ensure we support the customer and complete our services using the correct time management skills. I have knowledge of both JDA WMS / KNAPP WCS and various MS Office applications.

Peterborough, England, United Kingdom

Ambitious, hard-working and ability to use equipment such as handheld RDT scanners and computers to send and retrieve stock from the site, whilst also being responsible to load / unload trailers on time and ensuring that I was using the correct manual handling techniques at all times. I am familiar with the despatch department and have a very good knowledge of the JDA system and RDT scanners.