• Business analysis: building and analyzing Salesforce data to give our organization better insights on customers, partners and all audiences engaged with our business• Process improvement: identifying process gaps that can be solved by the system (or adjacent/interacting apps and tools) and/or by the user; building process flow charts and presenting process improvements to our leadership team as needed • Project management: after enhancements to our Salesforce ecosystem are established on our roadmap, I project manage that development from start to finish, from gathering stakeholders to discuss requirements, to writing user stories, to testing, to developing training material, etc. • Development: as often as possible, I develop all point-and-click solutions within the Salesforce platform, leveraging additional apps as needed; in many cases, I work with 3rd party consultants to develop more complex solutions that involve Apex, Java, or other coding languages• Administration: I own everything in the wheelhouse of a traditional Salesforce Administrator, including managing user creation, data security & sharing, reporting, object & field creation and maintenance, automations, user interface and experience, etc.

• Business analyst for Client Success team; primary advocate for the CS team in terms of app and product development needs at Ware2Go• Salesforce Administrator

• Proactively managed a portfolio of enterprise and small-to-mid-sized client accounts (2M+ in revenue), fostering strong relationships and driving client satisfaction and retention.• As the primary client advocate, collaborated with cross-functional teams, including sales, product, and support, to deliver the organization’s product and process roadmap enhancements.• Monitored client performance metrics, analyzed fulfillment and revenue data, and generated reports and visualizations of data to provide actionable insights and opportunities for client growth and savings opportunities

• Develop the onboarding role from the ground up: documenting the client journey from signing to shipping; creating client-facing guides and videos; establishing organizational connections and communication lanes to support a more streamlined implementation process.• Pioneer the use of ChurnZero to develop Ware2Go’s first client onboarding journeys, building and refining playbooks and automations.

· Oversee the product development, sales, and supply of 4000+ FBA listings on Amazon.com· Execute an aggressive business strategy from the ground up, completing first full year of selling with over $750,000 in revenue· Work with third party consulting agencies and utilize software to optimize brand performance, advertising spend, customer outreach, and fulfillment systems to reduce cost and increase profit margin, while maintaining a 4.9/5 star healthy seller-consumer relationship· Analyze sales data and market trends for the purpose of demand planning, setting achievable goals, and expanding product offerings in competitive categories

• Fundraising – Developed fundraising campaigns targeting large corporate donors, including UPS, Coca-Cola, and Equifax throughout United Way’s 2017 Campaign Season• Event Planning and Public Speaking – Planned and executed fundraising events; created and performed public speaking presentations to engage employees and company executives in volunteerism opportunities and long-term financial contributions• Account/Relationship Management – Managed a diverse portfolio of corporate donor accounts totaling $10 million+; maintained and advanced partner relationships

• Customer Service/Relations – Ensure the highest level of customer satisfaction through accuracy, efficiency, & professionalism throughout the dining experience; Regularly assigned to serve VIPs & visiting government officials; Recipient of high customer reviews obtained through customer satisfaction surveys internally & externally (Yelp, TripAdvisor, etc.)• Leadership/Training – Rated by team members and management as one of the top ten servers (out of a staff of 70+), based upon rubric composed of four variables: tip percentage (one of the highest), comp percentage (one of the lowest), manager reviews, & peer evaluations; Entrusted with one of the largest dining sections in the restaurant; A go-to, trusted, experienced trainer for new hires• Financial Reconciliation – Regularly sell between $1,300 - $1,700 of product each shift with minimal comps & error; Balance credit card payments & check-out receipts with no error; Sterling record of honesty, accuracy, and trustworthiness

• Social Media – Develop content for all social media output, including Twitter, Facebook, and LinkedIn regarding sustainability news, practices and the latest Good360 blog material; Communicate with followers and supporters through interactive content and engaging dialogue• Online Catalog – Create images, descriptions, and research Fair Market Values for donated items to be sold on our online catalog; Fluency in all Microsoft Office tools, as well as Adobe Photoshop and Illustrator; Coordination with donation center in Omaha via verbal and written communication to fully understand each donation

• Intake – Conduct behavioral and mental health assessments at initial intake, including the GAIN-Q and HIV-STD Risk Assessment; Build rapport with 20+ new clients of diverse backgrounds and personalities; Collaborate with clients to set goals for combating potential repeat offenses, as well as any personal goals • Small Group Instruction – Develop and coordinate small group instruction for 10+ clients per class; Classes consist of chemical dependency education as well as goal-setting and self-reflection exercises; Engage students with in-class group activities, while providing creative interactive assignments for ongoing post-intervention • Individual Intervention/Counseling – Meet weekly with clients to complete assignments mandated by officer, as well as long-term goals developed during intake; Provide solutions-based individual counseling for clients with a variety of needs and challenges

• Afterschool Tutoring Coordinator– Develop an after-school program for children in a subsidized housing community, Joe Louis, through Grace Mission, a local non-profit, to improve curricular success; Plan and lead community events and activities for Joe Louis parents and children 2-3 times weekly• Leadership Development – Attendee of weekly leadership instruction through FSU’s Community Ambassador Program; Worked with other community ambassadors to improve the efficiency of our programs and specific leadership skills• Outreach/Networking – Build and retain relationships with local nonprofits and service agencies to provide auxiliary services and volunteers; partnered with health clubs to conduct weekly physical exercise activities for students and parents in the community; Recruit collegiate volunteers via social media and in-person outreach events for tutoring and mentoring purposes

• Research – Collaborate on a nationwide “Toolkit for Healthy Relationships,” specifically designed to provide students with research-based educational material for maintaining healthy relationships; Provide concise research briefs for social workers at all Supervised Visitation Centers in the state of Florida in order to prevent continuous domestic violence. • Social Media – Create images and captions which promote healthy relationship behaviors for followers on Facebook; Provide daily output of positive, educational material and dialogue