Jack Strogus Email & Phone Number

As the Director of Project Management Office at TTEC Digital, I lead a team of project managers and analysts who deliver customer experience solutions using Genesys platforms, including Genesys Cloud, PureConnect, and PureEngage. I have over 20 years of experience in the contact center and telecommunications/VOIP software industries, managing moderate to large-scale projects and internationally dispersed teams, using waterfall, agile, and mixed methodologies.My core competencies are process improvement, leadership, customer relations, and system integration. I have been consistently recognized and commended for my strong execution, implementation, problem-solving, team and relationship development skills. I have a proven track record of successfully managing projects that have impacted between 500 and 50,000 employees across multiple organizations and locations. I have also mentored new talent joining the team and helped them learn the best practices essential to completing projects based on our implementation approach. My mission is to deliver high-quality customer experience solutions that meet the needs and expectations of our clients and their end-users.

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  East Stroudsburg University Of Pennsylvania

  Biology