Jack Stuart Acipd, Ba (Hons) Email & Phone Number

Sutton Coldfield, England, United Kingdom

Reporting into the Director of Talent, I lead the Talent Development team which comprises of a team of Learning & Development Trainers, Talent Coordinators, and Design Specialists. My team are responsible for the delivery of operational & performance improvement training across the Dignity estate. Key achievements include:• Rapid establishment of a capable learning & development team which delivers a suite of operational training across funeral branches & crematoria.• Workstream lead for Project Up, Dignity’s company wide & cross functional project which elicits the creation of leadership & operational training. I oversee the training workstream of this programme which sees training being delivered to 1800 colleagues over the course of 2024.• Owner & key point of responsibility for all aspects of Learning & Development including learning management systems (LMS), apprenticeship offerings, compliance, & operational training.

Marker and Assessor for Avado, assessing assignments and evidence for the Associate CIPD qualifications in People Practice and Organisational Learning and Development. This role demonstrates the specialist L&D knowledge required as well as the wider knowledge and experience of People Practice and alignment to the CIPD’s core knowledge, behaviours and values.• Key point of feedback for learners, as the only opportunity for learners to receive feedback on their learning journeys, I take pride in offering learners comprehensive and constructive feedback on the quality of their submissions and how they can continue to develop their knowledge of Organisational L&D and People Practice.• Passed all Internal Verification and Standardisation processes at the highest standards, working regularly with Avado Tutors to ensure work is marked fairly, consistently and to the highest of standards for students.

Birmingham, England, United Kingdom

Worked as part of a newly developed L&D team operating a partnering model within The Binding Site, part of Thermo Fisher Scientifics Specialty Diagnostics Group (SDG). Strong focus on designing and delivering on the L&D strategy, ensuring alignment and connectiveness to the corporate strategy and strategic priorities.• Trailblazed a business partnering approach to learning and development with delegated responsibility for Research & Development (R&D) and Corporate Services sectors, overseeing 343 of the Protein Diagnostics Division’s (PDX) 800+ UK colleagues, working closely with Department and Sector Heads.• Rapidly established a foundation management development offering, quickly identifying and meeting critical leadership development needs in a Post-Covid era and with the implementation of modern, blended learning solutions.

Birmingham, England, United Kingdom

As L&D Specialist, I've worked closely with the People Services team and wider functions to design and deliver a wide variety of interventions to develop management, leadership and business skills and behaviours. I've used my prior experience of influencing key stakeholders to champion the learning agenda within the Gambling Commission, using blended approaches to ensure colleagues are well placed to achieve their strategic and developmental objectives.My key achievements have been:• Partnering on the design and implementation of the Commission’s Learning Strategy, working closely with the Workforce Development Manager to progress the creation of a learning ecosystem within the Commission• Leading on several change programme deliverables, partnering with the organisation at all levels to create learner led programmes to meet organisation needs including a robust 90 day management induction programme, a holistic learning approach to Diversity & Inclusion through Action Learning Groups, and a wealth of digital learning content to support the organisation’s evolving ways of working. I also championed the Commission’s approach to colleague engagement with the formation and delivery of its colleague surveys as well as key engagement and working groups.• Upholding the needs of individuals departments, partnering with Heads of Functions utilising bespoke learning methods to create a more personal and modern approach to learning• Spearheading the implementation of a new Learning Management System (LMS) as the hub of learning within the Gambling Commission• Introduced modern and innovative methods of evaluating learning interventions, utilising technology to evaluate learning transfer, ensuring learning is embedded and is aligned to organisation’s strategy.• Nominated for two awards within first three months of employment, namely the Commission’s ‘Learning and Development Award’ and ‘Rising Star Award’

East Of England

As a business partner, I worked with senior leaders to create a learning strategy for managers and frontline colleagues that was aligned with our business goals. With a broader HR remit as an internal consultant, I collaborated on talent mapping and succession planning to develop a fit-for-purpose workforce with strong internal talent pipelines.• Led management development programmes across Moto, managing the Talent team to redesign and roll out a full suite of new content on key operational areas, including leadership and soft skills, customer service, performance management and the full employee lifecycle, and technical skills such as compliance and safety.• Headed the regional talent agenda, with a focus on facilitated coaching sessions for action learning groups, where leaders progressed based on shared experience and feedback.• Transformed compliance training and achieved 95%+ completion rates by transitioning learning from cumbersome, paper-based manuals to dynamic online e-learning.

East Of England

In this broad-ranging role, I was responsible for learning and development needs and the provision of training for 17 sites. This involved working closely with Moto's senior leadership team to ensure training needs were continuously reviewed and met.• Managed training delivery through various platforms, including classroom-based workshops, in-house designed e-learning solutions and one-to-one development sessions.• Collaborated with external partners and training providers on high-level programmes such as culture capture and leadership focus sessions, alongside a campaign to raise apprenticeship qualification uptake.• Delivered award-winning bespoke e-learning and blended learning projects.

National

In this first role, post-career change, I gained experience across HR, but building on earlier career success as a trainer, specialised in learning and development.• Chosen to be a brand ambassador, represented Moto at recruitment events and job fairs, and at universities and colleges. Offered insight into the organisation, its culture and working practices.• Leveraged previous frontline management experience to support testing, implementation and evaluation of an Applicant Tracking System (ATS).

Frankley Msa & Trowell Msa

Being accountable to the site Area General Manager, in this role I was responsible for successfully managing a team of 20 Assistant Managers, Supervisors and Customer Service Assistants in a Burger King franchise maintaining and improving sales of £15k - £20k weekly. I was primarily responsible for delivering both operational and service excellence; ratified through my achievement of consistently high internal and external audit results. I carried out forward planning for future site succession in liaison with my line manager through fast-track training supervisors and assistant managers. I ensured legislative and department specific training was compliant at all times. I lead with a highly sales driven approach along with a diligent perspective to cost controls including:Managing wage costs, directs costs and sales forecasting, ensuring department achieves and often exceeds budgeted profitDriving Key Performance Indicators (KPIs) to achieve consistent top 10 rankingImplementing sufficient controls to meet company drift targets

Hilton Park Msa

Hilton Park Services

Hilton Park Services

Level 5 L&D Consultant/Business Partner, L&D, Distinction

Level 5 Certificate In Learning And Development, L&D, Pass

Professional Qualification Level 5, Level 5 Intermediate Certificate In Human Resource Practice, Pass

Level 3 Award In Education And Teaching (Rqf), Education, Passed

Economics Ba Hons, Economics, Upper Second Class Honours (2:1

A Levels, Economics, Business, I.C.T, Critical Thinking

General Certificates of Education (Advanced) AQA Economics AQA Applied Business AQA Applied ICT OCR Critical Thinking