Account Operations Lead
- Oversee entire onboarding and implementation process of new accounts from end-to-end- Collaborate with stakeholders to align project goals with business objectives- Spearhead cross-functional initiatives to align product development, marketing, and sales strategies with customer success goals- Establish and maintain a positive relationship with 27 partners through open lines of communication and monthly strategy calls- Conduct in-depth data analysis using advanced visualization tools like tableau to identify trends, measure ROI, and present actionable insights to partners- Drive renewal process and upselling potential of current partnersstreamline tracking and communication processes, to maximize the efficiency of the cleaning of 100s of data sets- Create charts and tables in Microsoft Excel and Google Sheets in a timely manner to aid partner strategy calls- Collaborate with customer success team to communicate best practices and ensure accurate data for partner strategy calls.- Maintain effective lines of communication with customer success team to prioritize and complete deliverables within appropriate time ranges
