Jack Thomson Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Northern Star Resources Limited is a global-scale Australian gold producer with world-class projects located in highly prospective and low sovereign risk regions of Australia and North America.Jack is providing on-site levels 1 and 2 technical and customer service support from the Subiaco office to local and remote personnel.

Perth, Western Australia, Australia

Jack completed a three month "growth proofing" contract and is looking for the next opportunity.Pilbara Minerals is an ASX50 listed company, owning 100% of the world’s largest, independent hard-rock lithium operation. Located in Western Australia’s resource-rich Pilbara region, our Pilgangoora Operation produces spodumene and tantalite concentrates.

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

- ITIL 4 Foundation 2-Day Course (ALC Learning) completed November 2022.- Implementing Innovation and Continuous Improvement (AIM) completed December 2022.- Project Management Fundamentals (Online) (AIM) completed December 2022.- Effective Communication (Online) (AIM) completed December 2022.- Agile Fundamentals (AIM) completed December 2022.

Wangara

Jack was part of a nine-person team providing ICT support, and covered the early shift (06:00am) to ensure personnel in the Easter States had excellent technical support. While at Duratec, Jack participated as an interview panel member in the hiring of a Service Desk team member, and subsequently provided training and support to the new hire. As part of this training process, Jack documented a series of technical User Guides for end users and Admin Guides for ICT team members. Jack’s specific responsibilities were very broad and included:• New user onboarding and IT and communications device provisioning;• Provisioning of desk phones through 3CX systems and desk phone Web UI;• Employee and contractor offboarding, including asset recovery;• Software license management;• Critical business system user account creation and management of roles and permissions;• Email user account management including mail delegation, group access, mail flow, etc;• Purchase order raising and receipting;• Computer testing, diagnostics, upgrading internal hardware (e.g. RAM, NVME SSD, keyboards, etc.);• Asset management and quality control, including re-imaging and liaison with third party asset repair provider;• Set-up of tablet devices and lock-out when required, using TDM;• Installation of software via remote packaging and local deployment and installation;• Routine and ad-hoc collaboration with ICT team members via MS Teams and OneNote;• Intro-level activities to build mini site server kits for distribution to more remote areas;• A huge variety of face-to-face and remote troubleshooting and customer query resolution, including printers, servers and peripherals, Sharepoint folder and file access, log-in re-instatement, file and data recovery, creation of teams in MS Teams and participation as a panel member in the talent recruitment process.

Perth, Western Australia, Australia

My roles and responsibilities include:- Answering client and customer calls through phone/virtual Calls. - Recording, editing and finalising tickets within a ticketing system.- Collect, data-Wipe and re-Image company laptops for redistribution.- Setup employee workstations and Laptops.- Escalate internal tickets and calls.- Manage employee and vendor data.- Abide by company processing requirements and polices.- Use company standard software: - FastTrack 360 Recruitment Manager - MS Teams, Exchange, Azure - Lansweeper - VNC screen sharer - Skype for Business - Remote Desktop Connection Manager. - Software Centre - OneNote - Cisco Any Connect. - Bill view

Perth, Western Australia, Australia

During this time, my responsibilities included:- ICT Inventory Management (Processing Capital Requisitions, Purchase orders, Bulk Purchasing, Receipting orders, etc.) for items both IT and communications devices and peripherals.- Supply, Setup and Installations of employees’ workstations, peripherals and communications technology.- Stocktake and record inventory levels in the warehouse.- Management of employee landline and financial cost centres details.- Vendor liaison (Order confirmation and follow up.)- General Duties to support the smooth and efficient running of the ICT department.

Perth, Western Australia, Australia

My responsibilities: customer service and check out operator, food preparation and presentation, cleaning of materials, surfaces and store and assisting the Head Butcher.

Perth, Western Australia, Australia

During 2018, I was provided the opportunity to join and complete an Information and Data Technology course. Having completed this course and finishing Year 11, I had developed many new and needed skills. I dealt with operating tools and machinery onsite for an electrical company called Gilmore and Jooste Electrical.I also had to make sure I wore the correct PPE every day in the correct uniform and arrived at the needed times in the morning 6am start. I also had a chance at working in the customer service side of the company and communicated effectively with the client and made sure that I was doing the tasks correctly.

Certificate Iv In Information Technology (Networking), Information Technology

Activities and Societies: Units Include: • Contribute to copyright, ethics and privacy in an ICT environment • Install and manage a server.

Certificate Iii In Web Technologies, Information Technology

Activities and Societies: Units Include: • Review and maintain a website • Produce digital images for the web • Design simple web page.

Certificate Iii In Information, Digital Media And Technology, Information Technology

Certificate Ii In Information, Digital Media And Technology, Information Technology

High School Diploma, High School/Secondary Certificate Programs, 12

Activities and Societies: HIGHLIGHTS YEAR 12 (2019) • Qualification: Cert II Information, Digital Media and Technology • Award: 2019.