Jack Thornton Email & Phone Number

Memphis, Tn, Us

Greater Memphis Area

•Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan.•Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals.•Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives.•Adhere to all required customer and internal reporting requirements, including but not limited to: internal growth and status updates, customer-facing business reviews, and monthly portfolio updates. •Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience.•Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio.•Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments.•Work interdepartmentally to support operational excellence and growth opportunities.•Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth.•Conduct management meetings in order to reinforce ownership, connection, and incentivization through all employee levels

Greater Memphis Area

•Operate as the lead point of contact related to any and all matters specifics the accounts•Build and maintain strong, long lasting relationship between SBM and the client•Solve conflict with clients•Oversee customer account management, and negotiate contracts•Establish budget with client•Identify new sales opportunities within existing account•Give sales presentation to high level executives•Forecast and track sales results and annual forecast•Communicate the progress of monthly and quarterly initiatives to internal and external team members•Meet time deadlines according to the customer needs and objectives•Interviews, hires, and trains employees•Provides leadership/motivation and conveys the vision and values of SBM to the team members•Conduct employee performance evaluations using key metrics•Rewards and disciplines employees•Addresses complaints and resolving problems among employees

Greater Memphis Area

•Plans and develops work schedules to ensure adequate service.•Prepares schedules for service personnel, assigns personnel to routes.Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.•Audits and maintains inventories supplies and equipment.Investigates new and promotes improved equipment and methods.•Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.•Implements organization policies and goals.•Analyzes & facilitates budget requests to identify areas in which reductions can be made.•Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.•Inspects plant and evaluates use of space and facilities.•Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.•Ensures that site meets budget goals on a sustaining basis.•Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.•Coordinates program specifications, requirements for proposals and contracts, and associated documents.•Compiles data for preparing estimates.•Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.•Maintain a safe work environment for self and employees.•Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.•Directs supervisory management engaged in support of facilities programs.•Acts as liaison between company, customers, clients, employees, and subcontractors.•Maintains contract and contractor status databases.•Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.•Assist with human resource concerns and issues.

Alabama, Florida, Texas, Louisiana, Mississippi & Georgia

I was responsible for leading and directing 9 area managers and 300+ employees in my region. A few of my responsibilities included customer relationships, budgets, compliance, recruiting, training and etc...

Pensacola, Florida

Business Administration, Management And Operations

Graduated