Jack Trainor Email & Phone Number

Lakeland, Florida, United States

Lakeland, Florida Area

• Responsible for the engineering, design, implementation, maintenance, analysis, and administration of technology services security systems and tools
• Document security architecture design, review results and follow-up on the implementation of recommended controls. Mitigate security vulnerabilities by implementing applicable solutions and tools.
• Collaborate with internal teams to gather identified information security risks; develop risk profiles for Enterprise-wide business applications. Perform risk based security assessment. Write comprehensive reports.
• Manage the development and implementation of security policies, standards, guidelines and procedures to ensure ongoing maintenance of security

1 Fenn St, Pittsfield, Ma 01201

• Participate in IT steering process with clients’ leadership teams (CEO, CFO, VP Operations, etc.) to translate business requirements into projects/initiatives within budget cycles in a variety of industries.
• Manage and execute multiple IT Infrastructure (network, server, email, etc.) projects simultaneously concentrated on Cisco Meraki network, HP server hardware, VMware, and Microsoft Windows 2008/2012/2016 and Exchange.
• Function as technology leader of small to medium sized businesses aligning IT industry best practices with managed service clients' growing IT Infrastructure environments
• Perform monthly Network Administration onsite visits to engage client stakeholders and review automated process efficacy
• Serve as senior/3rd level technical escalation point for service desk

Pittsfield, Massachusetts Area

• Developed business cases for Lync 2013, Exchange 2013 and Unified Communications (Microsoft/Cisco) implementations and upgrades. Presented high level designs to management and low level designs to technical teams.
• Followed company security policy during system design and responded to security reviews during project lifecycle
• Lead project to integrate Lync 2013 and Cisco Unified Communications Manager 9.1 (IP-PBX) environments and provide Enterprise Voice features to 50 global sites that are part of centralized IPT clusters.
• Designed and built Internet facing Microsoft Lync 2013 environments in Netherlands and Singapore datacenters.
• Serve as technical resource and escalation point for global Lync 2013 environment including documenting and publishing Standard Operating Procedures
• Responsible for managing 6 member team in the design and build of global Lync 2013 Enterprise Edition system for 40,000 users to replace Office Communications Server 2007 R2

Pittsfield, Massachusetts Area

• Primary responsibility leading global Infrastructure projects and transformations Adhered to Six Sigma based project methodology including phase/gate presentations
• Lead a team of 2 onsite and 10 offshore consultants in the design and build of an global 13,000 user Exchange 2007 environment required in the divestiture of a GE business
• Project lead during the migration of 13,000 users from GE Lotus Sametime instant messaging system to Webex Connect cloud based system.
• Analyzed telecommunications expenses and design in order to determine optimal strategy for deploying new voice PRIs and/or long distance services to new carrier
• Updated and simplified disaster recovery plan and testing for business critical applications
• Led project to migrate from Cisco Webex Connect to Office Communications Server 2007 R2 for business unit to match global standard

Pittsfield, Massachusetts Area

• Responsible for the design, installation, monitoring, and maintenance of all voice and data solutions for a 600 store retail chain including corporate headquarters and distribution centers.
• Manage four direct reports who provided desktop, network, and telecom support.
• Member of team responsible for company achieving Payment Card Initiative (PCI) compliance with primary focus on network, security and server related requirements.
• Responsible for providing capital and expense budgets to management addressing future technology needs and capacity planning.
• Developed network/systems documentation, including Visio topology diagrams, asset tracking spreadsheets and department policies/procedures.
• Design and executed data disaster recovery plans for corporate LAN/WAN environment and Intel-based server platform.

Pittsfield, Massachusetts Area

• Served as key member of management team during selection of a new telecommunications carrier in 2005 resulting in a savings of $2 million over 3 years.
• Supervise one direct report in administration of PBX and voice mail systems.
• Oversee payment of monthly invoices for 600+ store locations, corporate headquarters and 4 distribution centers.
• Prepare numerous analyses of telecommunication expenses for department heads and analysts for budget/management purposes.
• Managed telecommunications vendor relationships and contracts.

Pittsfield, Massachusetts Area

• Manage, monitor and maintain store frame relay/MPLS network (600 – 1,300 retail locations) and corporate headquarter (300+ node) network.
• Administer supporting technologies such as firewalls, load balancers and IDS/IPS systems
• Supervised the initial installation of frame relay/ATM network (1,300 locations) in 2001 which allowed conversion from outdated/slow dial environment.
• Internal project lead on carrier conversion (600 locations) from frame/ATM network to frame/MPLS network resulting in substantial cost savings with minimal impact on day-to-day business.
• Performed as de-facto Senior Systems Analyst for a datacenter of 75+ Windows, Netware and VMware servers.

Pittsfield, Massachusetts Area

• Functioned as senior level technician and consultant focusing on network and Windows server environments for regional Systems Integration company.
• Installed many companies’ first Internet routers, firewalls proxies, etc. Converted networks to TCP/IP
• Participated as project lead for existing clients during technology integrations.
• Served as Sales Engineer in sales process with prospective clients.
• Supervised and/or trained from one to seven on-site technicians at a time.

B.S.

Associate Of Arts - Aa