Jack Tu Email & Phone Number

From Azure Core Team support Azure Iaas

南京

1. Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction2. Address product related questions and technical challenges3. Integrate customer internal applications and systems with Turn Data Management Platform, employing various methods, such as Server to Server, Pixel based API, and Batch4. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth5. Monitor accounts to ensure usage of Turn product stack and optimal performance6. Frequently conduct and coordinate tactical operations reviews with client teams7. Act as the middle-man to support organization so as to ensure client escalations are resolved in due time8. Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers9. Accurately replicate, identify, and document software defects with appropriate tracking system10. Perform quarterly Business reviews and assist in product trainings needed

China

. Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email, remote access or onsite support.. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.. Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.. Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and also on my own Citrix technical support blog http://tujack.com. Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers. May participate to weekend follow the fun coverage and can conduct onsite mission.. Good Pretension SkillHistory Presentation about Citrix Product (Chinese Version), English version in the Citrix SrvTech Event is not recorded:Chinese Version have been uploaded to http://v.youku.com/v_show/id_XMTY3NTM0NjU0MA==.html? beta&&f=19244585&from=y1.2-3.4.18&spm=0.0.item_XMTY3NTM0NjU0MA==.A.Y8LwvG

Suzhou, Jiangsu, China

1. Maintain Cooperation's Network-Maintain OA network, Dormitory network and manufacture's network; -Familiar with Cisco Switches and Routers: 6509, 4506,4006,3550,2960 & 2851 etc.-Familiar with VTP Domain Creation, Vlan management, network troubleshooting and HSRP, OSPF;-Our wireless network has been deployed all over the OA building with the Cisco wireless AP attached to the end switches;-Cisco Access Control System is also deployed in our company by me; anyone who has no our domain account cannot enter in our inner network, just prepare a guest vlan for visitors;2. Project Manager of the Virtualization Project-Familiar with vSphere 4.0: we use ESXi4.0 installed in our hp blade servers to realize our virtualization; the end users will log in our virtualized windows 2003 terminal server to work;-Our goals: Company’s 90% PCs will be changed to Thin Clients WYSE S10/S90; and also less important servers will be virtualized;-We use 2 NetApp v3140s as our virtualization storage, one is the primary and the other backup; also do snapshot for daily backup;-Evaluate the Microsoft's Hyper-V and Citrix's VDI; 3. Active Directory Management-Maintain DNS record including CNAME/HOST record, Group policy object and logon/logoff script -AD backup/restore operations;-File server management, File server quota settings, and backup/restore maintain; 4#SSL VPN Maintaining-Keep system online all the time in case roaming users can access to our OA network; -Trouble shooting abnormal status;4. SSL VPN Maintaining -Keep system online all the time in case roaming users can access to our OA network; -Trouble shooting abnormal status;

Shanghai

Manage and Monitoring the network of the campus. Be familiar with Windows Servers and can handle most application and system , network problems reported by students and teachers.